Customer Engagement

392522BR **Customer Engagement Partner**: Saudi Arabia **About the role** To achieve agreed sales, productivity and performance targets within a given territory. Major accountabilities: - To meet or exceed sales targets (market share/market share growth) within agreed budgets and timescales. - To engage with multi-disciplinary teams in key accounts &...

Role Purpose: The primary objective of costumer engagement Specialist is to effectively communicate and promote our health insurance services by educating the member about the convenience and benefits of our tele-health and program within our health insurance plan. Key Accountabilities: 1- Outbound calls; - Conduct engaging and persuasive phone outreaching...

On behalf of our client, we are looking for **Customer Service representative** **Job Summary**: To effectively respond to the needs of Guests, by delivering exceptional service in collaboration with a team of engaged individuals within the theater operation. Their main job is to sell tickets, dealing with serving food, drinks and furthermore. **Job...

**AlGooru is hunting for the next generation of Supply & Support talents!** **We’re looking for a Customer Success Lead** **A bit about us** **Main responsibilities** - Help us build the Customer Success department from (almost) scratch - Initiate strategies aimed at helping us achieve an NPS score of +70%. - Contribute significantly to the company’s...

**Johnson & Johnson** Johnson & Johnson Medical Devices is recruiting for a Customer Service Key Account Representative to be in Saudi Arabia, Jeddah. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to...

Support customer experience unit by performing end-to-end analysis of member journey, member profiling and member engagement. - Support cross-functional projects with PA to produce analysis of incorrect PA rejections. - Oversee Customer Experience Delivery implemented solutions to enhance customer journey. - Broaden the customer experience journey with the...

**Key Accountabilities**: - Open and maintain customer accounts by recording account information - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution -...

Company Description Sadeem Technology is a company based in Jeddah that focuses on building smart, safe, sustainable cities. Our patented technology utilizes wireless sensing systems to monitor air pollution, traffic, and flooding. By using solar-powered sensor networks, machine learning-based software, and visualization platforms, we provide critical...

You’re energized by challenges, creative brand-buildingand great coffee? The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of coffee - just like a skilled barista. From this beginning more than 30 years ago, the Nespresso brand concept, the Nespresso Trilogy: exceptional coffees, smart and stylish...

Define a user-centric design model to increase user experience and engagement. - Harness customer data and feedback to deeply understand customer preferences, behaviors and pain points. - Develop comprehensive customer behavior profiles and segmentation strategies to tailor experiences for different customer segments. - Implement transformation practices...

Plan & prepare the schedules to manage workload and cover work shifts by coordinating with other teams. - Ensure great delivery of service and support to members within agreed KPIs and to meet customer service targets. - Monitor and report team day to day activities such as attending training or coaching sessions, Kaizen validation, submission, etc. - Ensure...

Promote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services. - Guide members on points of contact for queries and communication. - Update members on insurance coverage details, follow up cases, inquiries and responses with full support. - Complete transactions and...

Salla is the leading e-commerce enabler platform in Saudi Arabia. Behind this success is a hugely diverse team of hard workers and believers in Salla's mission to be the #1 Best and easiest e-commerce enabler platform in the MENA region. We believe we enable our merchants to live better by raising their income. We are seeking a Senior Customer Success...

**Job Description**: - Manage large amounts of incoming phone calls - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service...

Job Summary: Responsibilities and Tasks: - Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication “scripts” when handling different topics. - Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. - Seize opportunities to upsell products when they arise. -...

Key responsibilities: - Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback. - Strategizing and monitoring the daily activities of customer service operations, including preparing of customer service team duty rosters, scheduling annual leave for staff etc. - Assisting customer service...

A Customer Care Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems our customer accounts might face accurately and efficiently. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and...

A Customer Care Agent will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems our customer accounts might face accurately and efficiently as project for 2 months. The best CSAs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and...

**Function**: Customers Development - Unilever Food Solutions **Reports to**: Demand Creation Leader - Upper Gulf (KSA, KWT & BAH) **Scope**: Local **Location**: Jeddah, KSA **Terms & Conditions**: Full Time **ABOUT UNILEVER** With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on...

**ABOUT UNILEVER**: With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing...