Customer Engagement

2 weeks ago

Jeddah, Saudi Arabia Bupa Arabia Full time

Ensure that all activities (Sales, Orders process, Customer Service, digital platform & integration points) are performed accurately
- Managing the customer support team and ensure online customers are being effectively serviced.
- Responsible for achieving the e-commerce sales targets.
- Partecipate in Setting the monthly and annualized forecasts for all new sales channels, in coordination with the relevant departments.
- Coach and develop associates to meet or exceed business objectives.
- Oversee the day to day activities of the team and provide regular reports.
- Lead in resolving day to day legal and compliance issues within new channels.
- Ensure that all sales processes and procedure are in compliance with legal regulations.
- Coordinate with the relevant departments and units to solve customer complaints and issues, including changes in coverage, inquiries on benefits and requests for cancellation.
- Oversee the eCommerce operations function with the ability to build a team based on business needs.
- Foster a positive, creative and technologically-inspiring team environment.
- Manage all online activities in relation to traffic acquisition, sales, conversion and a/b testing and reporting.
- Participate in developing and implementing digital strategy in order to improve online sale performance
- Work with business intelligence team to improve website performance.
- Participate in the evaluation, selection and management of new eCommerce technologies.
- Provide excellent customer service as our clients’ primary point of contact.
- Drive best in class customer experience via strong SLA and data measurement with strong focus on selling and service culture.
- Manage the relevant communication streams related to new sales channels that have a direct impact on the customer experience (i.e. Toll free phone, Chat, web portal, specified sales branches, etc ).
- Manage contractual SLAs, KPIs and client satisfaction measurements.
- Ensure and facilitate goal setting; manage and constantly review individual performance
- Provide regular feedback, coaching and development
- Motivate, empower and enable direct reports by providing the necessary tools and support required to achieve the organizational development objectives

**Skills**:

- Demonstrated experience with website strategy, site functionality and/or end-user experience in a transactional environment
- Demonstrated experience with customer service and satisfaction.
- Demonstrated strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives
- People Management Experience - Effective manager of people with strong leadership and team-building skills.
- Excellent verbal and written communication skills.
- Creative, thought-leader capable of innovating new ideas and articulating them into seamless execution.
- Demonstrated ability to interface with all levels of management.
- Ability to manage a diverse team and create an environment where associates are motivated to deliver high quality results
- Self-starter who is passionate about achieving aggressive growth targets

  • Customer Engagement Partner

    2 weeks ago

    Jeddah, Saudi Arabia Novartis Full time

    392522BR **Customer Engagement Partner**: Saudi Arabia **About the role** To achieve agreed sales, productivity and performance targets within a given territory. Major accountabilities: - To meet or exceed sales targets (market share/market share growth) within agreed budgets and timescales. - To engage with multi-disciplinary teams in key accounts &...

  • Culture & Engagement

    2 months ago

    Jeddah, Saudi Arabia Bupa Arabia Full time

    **ROLE PURPOSE**: Responsible for creating and driving an integrated culture and engagement strategy, able to engage, align and inspire employees with the company's vision and business strategy. The role encompasses key aspects of how the Company connects and relates to current and prospective employees. The role partners closely with the Executive...

  • Culture & Engagement

    5 days ago

    Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time

    ROLE PURPOSE:Responsible for creating and driving an integrated culture and engagement strategy, able to engage, align and inspire employees with the company's vision and business strategy. The role encompasses key aspects of how the Company connects and relates to current and prospective employees. The role partners closely with the Executive Leadership...

  • Onboarding Engagement

    6 days ago

    Jeddah, Saudi Arabia Bupa Arabia Full time

    Role Purpose: The primary objective of costumer engagement Specialist is to effectively communicate and promote our health insurance services by educating the member about the convenience and benefits of our tele-health and program within our health insurance plan. Key Accountabilities: 1- Outbound calls; - Conduct engaging and persuasive phone outreaching...

  • Onboarding Engagement

    6 days ago

    Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time

    Role Purpose:The primary objective of costumer engagement Specialist is to effectively communicate and promote our health insurance services by educating the member about the convenience and benefits of our tele-health and program within our health insurance plan.Key Accountabilities:1- Outbound calls; Conduct engaging and persuasive phone outreaching...

  • Customer Servies

    4 weeks ago

    Jeddah, Saudi Arabia Areeb Human Resources Company Full time

    On behalf of our client, we are looking for **Customer Service representative** **Job Summary**: To effectively respond to the needs of Guests, by delivering exceptional service in collaboration with a team of engaged individuals within the theater operation. Their main job is to sell tickets, dealing with serving food, drinks and furthermore. **Job...

  • Customer Services

    6 days ago

    Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    Job Summary:Responsibilities and Tasks: Manage large amounts of inbound and outbound calls in a timely manner. Follow communication "scripts" when handling different topics. Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Build sustainable...

  • Customer Experience

    2 weeks ago

    Jeddah, Saudi Arabia Kinan Full time

    **Requirements**: **Main Accountabilities**: 1.Attend to telephone calls and schedule appointments and answer queries. 2.Attend to walk in customers with their queries, or requests for appointments. 3.Weekly Attendance Sheet to be filled in and signature to be obtained from the head of department. 4.Forward customers’ querier and requests to the...

  • Voice of Customer

    3 weeks ago

    Jeddah, Saudi Arabia Bupa Arabia Full time

    Role Purpose: This position will be responsible for tracking and monitoring the TPA Customer Experience Metrics and coordinate with the different teams the right course of action to enhance the performance of each stream. Key Accountabilities: 1- Voice of the Customer; - Coach frontline team to drive NPS implementation. - Represent the Customer Experience...

  • Customer Experience Consultant

    6 days ago

    Jeddah, Makkah Province, Saudi Arabia APM Terminals Full time

    Customer Experience Consultant page is loaded Customer Experience Consultant Apply locations SA - Jeddah time type Full time posted on Posted 30+ Days Ago job requisition id R103248 The role of the Customer Experience Consultant is to own/manage the customer experience of his/her customers. This includes proactively monitoring and managing the end-to-end...

  • Customer Servies

    6 days ago

    Jeddah, Makkah Province, Saudi Arabia Areeb Human Resources Company Full time

    On behalf of our client, we are looking for Customer Service representativeJob Summary:To effectively respond to the needs of Guests, by delivering exceptional service in collaboration with a team of engaged individuals within the theater operation. Their main job is to sell tickets, dealing with serving food, drinks and furthermore.Job responsibilities:...

  • Customer Success Lead

    2 months ago

    Jeddah, Saudi Arabia AlGooru Full time

    **AlGooru is hunting for the next generation of Supply & Support talents!** **We’re looking for a Customer Success Lead** **A bit about us** **Main responsibilities** - Help us build the Customer Success department from (almost) scratch - Initiate strategies aimed at helping us achieve an NPS score of +70%. - Contribute significantly to the company’s...

  • Customer Success Lead

    15 hours ago

    Jeddah, Saudi Arabia AlGooru Full time

    **AlGooru is hunting for the next generation of Supply & Support talents!** **We’re looking for a Customer Success Lead** **A bit about us** **Main responsibilities** - Help us build the Customer Success department from (almost) scratch - Initiate strategies aimed at helping us achieve an NPS score of +70%. - Contribute significantly to the company’s...

  • Customer Care

    2 months ago

    Jeddah, Saudi Arabia Bupa Arabia Full time

    Role Purpose: Responsible for delivering the objectives of VIP &customer care unit and ensuring the highest level of customer service possible. processing the received complaints, handling cases related to VIP and Retention Model members, and cases that need follow up, aligned with policies & procedures of VIP &customer care team to maintain and enhance...

  • Customer Service Digital Lead

    1 week ago

    Jeddah, Saudi Arabia Johnson & Johnson Full time

    **Johnson & Johnson** Johnson & Johnson Medical Devices is recruiting for a Customer Service Key Account Representative to be in Saudi Arabia, Jeddah. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to...

  • Voice of Customer

    6 days ago

    Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time

    Role Purpose:This position will be responsible for tracking and monitoring the TPA Customer Experience Metrics and coordinate with the different teams the right course of action to enhance the performance of each stream.Key Accountabilities:1- Voice of the Customer; Coach frontline team to drive NPS implementation. Represent the Customer Experience results...

  • Predictive Customer Experience

    2 months ago

    Jeddah, Saudi Arabia Bupa Arabia Full time

    Support customer experience unit by performing end-to-end analysis of member journey, member profiling and member engagement. - Support cross-functional projects with PA to produce analysis of incorrect PA rejections. - Oversee Customer Experience Delivery implemented solutions to enhance customer journey. - Broaden the customer experience journey with the...

  • Customer Service Representative

    6 days ago

    Jeddah, Makkah Province, Saudi Arabia Sizal Group Full time

    Job Summary:The Customer Service Representative will be the liaison between our company andResponsibilities: Manage large amounts of inbound and outbound calls in a timely manner. Follow communication "scripts" when handling different topics. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Seize...

  • Officer- Customer Experience

    2 weeks ago

    Jeddah, Saudi Arabia DP World Full time

    **Key Accountabilities**: - Open and maintain customer accounts by recording account information - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution -...

  • Officer- Customer Experience

    2 weeks ago

    Jeddah, Saudi Arabia DP World Full time

    **Key Accountabilities: - Open and maintain customer accounts by recording account information - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution - Recommend...