Customer Services
3 weeks ago
Job Summary:
Responsibilities and Tasks:
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Facilitate online conversations with customers and respond to queries through company social media platforms and other Company Channels.
- Report on...
- online reviews and feedback from customers and fans.
- Perform any request assigned by the direct supervisor related work.
**Skills**:
Education and Competency:
- High school/Bachelor’s degree.
- An experience in call center or customer services in telecom, retail or FMCG.
- Strong phone and verbal communication skills along with active listening in both Arabic and English language.
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
This job has been sourced from an external job board.
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