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Customer Service Representative
1 month ago
**Job Description**:
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Skills**:
Proven customer support experience or experience as a Customer Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Able to use several systems simultaneously
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Good and positive attitude and character
Able to work under pressure and fast-paced environment
Good English and Arabic Language Skills (reading, writing, and speaking
This job has been sourced from an external job board.
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