Customers Success Manager
8 months ago
Company Description
Sadeem Technology is a company based in Jeddah that focuses on building smart, safe, sustainable cities. Our patented technology utilizes wireless sensing systems to monitor air pollution, traffic, and flooding. By using solar-powered sensor networks, machine learning-based software, and visualization platforms, we provide critical geographic information system (GIS) data and alerts to help governments and city planners prepare for natural disasters and effectively respond to emergencies. Our objective is to develop apps that protect the public and efficiently coordinate emergency response during floods.
Role Description
This is a full-time on-site role for a Customer Success Manager at Sadeem Technology in Jeddah. The Customer Success Manager will be responsible for the following:
Ensuring customer satisfaction
Analyzing customer data, retaining customers, building relationships, and providing excellent customer service.
The role will involve actively engaging with customers, identifying their needs, and working collaboratively to address them.
Establish clear client retention goals.
Review customer complaints and concerns and seek to improve the customer experience.
Review customer complaints and concerns and seek to improve the customer experience.
Promote value through customer experience.
Promote the value of the product.
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.
Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings.
Work with sales teams to boost customer referrals and develop case studies.
**Qualifications**:
Customer Satisfaction, Customer Retention, and Relationship Building skills
Analytical Skills and Customer Service experience
Strong communication and interpersonal skills
Ability to understand and analyze customer data
Proven track record of successfully managing customer relationships
Problem-solving and decision-making abilities
Bachelor's degree in Business, Marketing, or a related field
Experience in the technology or environmental sectors is a plus
**Job Types**: Full-time, Permanent
-
Customer Success Manager
6 months ago
Jeddah, Saudi Arabia Salla Full timeWe are looking for a motivated, entrepreneurial and analytical Customer Success Manager to manage key merchants in a growing business. This is a multifaceted role, requiring the ability to manage senior level relationships with external merchants, communicate with internal leadership, develop scalable processes and dive deep into problem solving. You will...
-
Customer Success Executive
6 months ago
Jeddah, Saudi Arabia Resal Full time**Overview**: We are currently on the lookout for a dynamic and customer-centric individual to join our team as a Customer Success Executive at Resal Company, specializing in SaaS (Software as a Service) solutions. As an essential member of our Customer Success team, you will play a vital role in ensuring the success and satisfaction of our clients by...
-
Customer Success Lead
6 months ago
Jeddah, Saudi Arabia AlGooru Full time**AlGooru is hunting for the next generation of Supply & Support talents!** **We’re looking for a Customer Success Lead** **A bit about us** **Main responsibilities** - Help us build the Customer Success department from (almost) scratch - Initiate strategies aimed at helping us achieve an NPS score of +70%. - Contribute significantly to the company’s...
-
Customer Success Specialist
6 months ago
Jeddah, Saudi Arabia Grand Community Co Full time**Company Description**: Grand Community is the biggest bulk influencers marketing service in the region, operating in 5 countries with 5 offices and over 500 employees. Founded in 2019, the company offers 24/7 campaign management and the best marketing tool in the form of word-of-mouth through more than 5000 community blogger members. The community consists...
-
Customer Success Coordinator
7 months ago
Jeddah, Saudi Arabia Unilode Full time**About Unilode** **Position Overview** **General Responsibilities** - Create and maintain a local Customer and Stakeholder Portfolio. - Use the KPI dashboard to keep track of, manage and drive performances. - Work with the GHA of their assigned customer to ensure ULD requirements are understood. - Enforce compliances of ULD requirements (storage,...
-
Senior Customer Successes Manager
6 months ago
Jeddah, Saudi Arabia Salla Full timeSalla is the leading e-commerce enabler platform in Saudi Arabia. Behind this success is a hugely diverse team of hard workers and believers in Salla's mission to be the #1 Best and easiest e-commerce enabler platform in the MENA region. We believe we enable our merchants to live better by raising their income. We are seeking a Senior Customer Success...
-
Customer Services Manager
6 months ago
Jeddah, Saudi Arabia SUEZ Full time**Contract type** **Regular / Permanent*** **WHO WE ARE** we have been acting in support of our clients and partners to deliver essential services that protect and improve the quality of life wherever we operate. United by a passion for our work as well as our inclusive culture and team spirit, we innovate to conserve water and create value from wastes, in...
-
Voice of Customer
6 months ago
Jeddah, Saudi Arabia Bupa Arabia Full timeSupport in building audit tools for all communications between Bupa Arabia employees and members. - Supervise the daily audit process by monitoring achievements of targets and quality of data. - Report specific member issues based on findings from the audits. - Report gaps identified in delivering the Bupa promise for services offered to Bupa Arabia...
-
Customer Technical Manager
7 months ago
Jeddah, Saudi Arabia Ericsson Full time**About this opportunity** Customer Technical Manager (CTM) is responsible for Local Support operational and technical issues for dedicated customer on a day-to-day basis. This role is a mix of technical/operational and team leading responsibilities, which means that the CTM should have good technical competence to lead customer discussions on technical...
-
Customer Experience Transformation
8 months ago
Jeddah, Saudi Arabia Bupa Arabia Full timeDefine a user-centric design model to increase user experience and engagement. - Harness customer data and feedback to deeply understand customer preferences, behaviors and pain points. - Develop comprehensive customer behavior profiles and segmentation strategies to tailor experiences for different customer segments. - Implement transformation practices...
-
Customer Service Representative
6 months ago
Jeddah, Saudi Arabia HILTI Full timeWHAT IS THE ROLE? - Information on delivery conditions and prices - Stock status information - Professional sales via telephone - Active sales promotion: cooperation with our other sales channels - Realization of orders (incl. picking up of machines for service, supply and depreciation of goods for consumption from Van Stock) - Check of uncovered orders -...
-
Customer Service Evaluator
6 months ago
Jeddah, Saudi Arabia SISA Full time**Exciting Opportunity: Become a Customer Service Evaluator/Mystery Shopper in Saudi Arabia!** - **Open to Residents Across Saudi Arabia_ **Are you ready to embark on a rewarding journey while shaping exceptional customer experiences???** **About Us**: Join our esteemed international market research consultancy in enhancing customer service standards...
-
Customer Service Evaluator
7 months ago
Jeddah, Saudi Arabia SISA Full time**Exciting Opportunity: Become a Customer Service Evaluator/Mystery Shopper in Saudi Arabia!** - **Open to Residents Across Saudi Arabia_ **Are you ready to embark on a rewarding journey while shaping exceptional customer experiences???** **About Us**: Join our esteemed international market research consultancy in enhancing customer service standards...
-
Customer Service Evaluator
7 months ago
Jeddah, Saudi Arabia SISA Full time**Exciting Opportunity: Become a Customer Service Evaluator/Mystery Shopper in Saudi Arabia!** - **Open to Residents Across Saudi Arabia_ **Are you ready to embark on a rewarding journey while shaping exceptional customer experiences???** **About Us**: Join our esteemed international market research consultancy in enhancing customer service standards...
-
Customer Experience Cqi
8 months ago
Jeddah, Saudi Arabia Bupa Arabia Full timeCollect and clean data from various sources - Analyze data using statistical methods and data visualization tools - Interpret results and provide actionable insights to stakeholders - Data analysis reports and dashboards - Insights that drive strategic decision-making - Enhanced data-driven decision-making across the organization - Design and create custom...
-
Customer Excellence Director Ksa
6 months ago
Jeddah, Saudi Arabia ABBVIE Full time**Primarily, the Customer Excellence Director - **_member of the Affiliate Leadership Team_**: - guides, monitors, and develops strategies aimed to improve business and planning processes across all brands and departments to add continuous improvement value placing the patient at the center of any efforts and operating within AbbVie business code of...
-
Customer Service Representative
6 months ago
Jeddah, Saudi Arabia Johnson & Johnson Full time**Johnson & Johnson** Johnson & Johnson Medical Devices is recruiting for a Customer Service Associate to be in Saudi Arabia Jeddah. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health...
-
Customer Services Manager
6 months ago
Jeddah, Saudi Arabia Talent Pal Full time**Contract type** **Regular / Permanent*** **WHO WE ARE** we have been acting in support of our clients and partners to deliver essential services that protect and improve the quality of life wherever we operate. United by a passion for our work as well as our inclusive culture and team spirit, we innovate to conserve water and create value from wastes, in...
-
Customer Technical Manager Support
7 months ago
Jeddah, Saudi Arabia Ericsson Full time**Join our Team**: **About this opportunity** Customer Technical Manager (CTM) is responsible for Local Support operational and technical issues for dedicated customer on a day-to-day basis. This role is a mix of technical/operational and team leading responsibilities, which means that the CTM should have good technical competence to lead customer...
-
Customer Engagement
6 months ago
Jeddah, Saudi Arabia Bupa Arabia Full timeEnsure that all activities (Sales, Orders process, Customer Service, digital platform & integration points) are performed accurately - Managing the customer support team and ensure online customers are being effectively serviced. - Responsible for achieving the e-commerce sales targets. - Partecipate in Setting the monthly and annualized forecasts for all...