Customer Success Manager

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia SAP - Germany Full time

We are looking for a highly motivated and experienced professional to join our team as a Customer Success Manager. In this role, you will be responsible for driving business growth through strategic partnerships and developing deep, value-driven relationships with SAP's most important customers.

About the Job:

The ideal candidate will possess strong business acumen, industry knowledge, and the ability to translate customer challenges into actionable strategic roadmaps. They will lead the execution of the SAP Strategic Customer Program (SCP) in their account(s) by orchestrating a cross-functional Extended Account Team, ensuring a unified, one-team approach to delivering exceptional customer experiences across all touchpoints.

  • Influence and establish trust among major stakeholders within the customer's organization, ensuring a strong foundation for collaboration.
  • Develop a solid understanding of SAP's solutions and portfolio, adept at developing value-based roadmaps and selling strategies that drive adoption, consumption, and expansion, all while maintaining a keen focus on long-term business outcomes.


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