Sales Executive

4 months ago

جدة, Saudi Arabia VPERFUMES LLC Full time

**Job Overview**: The Sales Executive runs the sales department to offer goods and services to customers for profit. His/her primary duties include approaching prospective customers, winning new clients, maintaining good relationships with businesses, and setting sales goals.

**Key Responsibilities**:
**1. OPERATION MANAGEMENT**
- Open and close shops in accordance with the mall's operating hours.
- Report to direct manager on the status of shop operations on a regular basis.
- Attend all meetings which he has been invited to be in.
- Follow all safety precautions for electrical, fire, water, and the likes.
- Do billing and banking systems, as well as CCTV, attendance machines, and third-party accessories.
- Make sound decisions to ensure operations run smoothly.

**2. CUSTOMER RELATION AND MANAGEMENT**
- Greet customers and assist them in locating the best product for their needs and preferences.
- Provide customers with accurate product information, including its features and benefits.
- Create and maintain customer relationships by providing exceptional customer service, resolving issues, and answering questions.
- Treat all customers with dignity and give high-quality customer service.
- Make sure of accurate customer information collection.
- Keep customer information and data strictly confidential.
- Provide more details about the loyalty and rewards program.
- Ensure that the service is still available after purchasing.
- Ensure that a walking customer is recorded by the system.
- Ensure product inquiries from customers are entered in the system and scheduled as soon as possible.
- Keep store environment positive and professional for both customers and colleagues.
- Notify store manager if a customer forgot and left their belongings or shopping bags in the shop.
- Congratulate customers on their purchase.
- Develop and maintain customer relationships to increase customer loyalty and to make them repeat purchasing.

**3. SALES**
- Achieve sales targets and objectives.
- Give invoice to customers following their purchases.
- Validate a discount coupon.

**4. ACCOUNTS**
- Maintain and track petty cash.
- Enter customer tips into our system in cash or in short form, and inform the accounts department about it.
- Make daily deposits and credit card transactions on the same day.
- Enter everyday expenses into the system every day.
- Other than daily expenses, obtain prior approval from the manager.
- Maintain a proper handover procedure by sending a handover form to the store manager.
- Do implementation of allowing only card returns.

**5. STAFFING**
- Maintain an appropriate handover form system for transfers, vacations, and so on.
- Ensure attendance in daily meetings as it is required, so are the attendance records.
- Keep track of attendance, holidays, overtime, medical leave, hand commission, and stock shortages.
- Keep attendance and time records.
- Adhere to the proper schedule system.
- Follow all company and job policies.
- Maintain current on any job-related information, memos, or company updates.
- Improve understanding of performance reports

**6. LEARNING AND DEVELOPMENT**
- Participate in appropriate system and product knowledge training.
- Attend daily reviews of your progress.
- Be available in product knowledge training.
- Attend communication training to improve your communication skills.

**7. INVENTORY MANAGEMENT**
- Maintain inventory accuracy and stock levels to meet customer demand.
- Take care of your assigned area by checking the shelves and racks for quantity and quality.
- Ensure receiving of stock should be done in full view of the CCTV cameras. All mistakes or errors must be reported to the branch manager.
- Keep the racks in the stores from becoming overcrowded.
- Keep a record in the ledger to track store-to-store delivery or main office delivery.
- Protect the product from harm's way.
- Keep the inventory away from dust, water, and direct sunlight.
- Check random stock in your assigned area.
- Resend on the same day all the “reordered mail”. Mention dates and notify the manager.
- Check the expiration dates of the inventory and notify the manager.
- Provide stock reports in accordance with the manager-informed period.
- Inspect the stock randomly.

**8. REPORT MANAGEMENT**
- Maintain accurate data for required departments' reporting like attendance, CRM, stock, cash, and mall-related information.
- Provide a complete report by sending documents and details before the deadline.

**9. MANAGEMENT OF FACILITIES**
- Follow all maintenance policies.
- Ensure maintenance and repair are required for all facilities, lights, screens, air conditioners, and electrical devices.
- Ensure that all regulations and standards for safety, health, and the environment are followed.
- Maintain relationships with contractors and service providers and offer assistance.

**10. MERCHANDISE MANAGEMENT**
- Merchandise products seasonally and in response to new product launches, and stock shelves

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