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Call Center Representative

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia MBC Group Full time

The Call Center Representative will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.

Job Description

This role requires strong communication skills, both written and verbal, as well as proficiency in using contact center software and CRM tools.

Main Responsibilities
  • Respond to customer inquiries via phone, email, and social media, providing prompt and professional responses.
  • Resolve customer issues and escalate cases when necessary to ensure customer satisfaction.
  • Maintain accurate records of customer interactions in the company's CRM system.
  • Collaborate with team members and other departments to improve customer support processes.
  • Stay updated on company products, services, and policies to provide accurate information to customers.
Requirements
  • Strong English language proficiency.
  • Excellent communication skills, both written and verbal.
  • Proficiency in using contact center software and CRM tools.
  • Strong problem-solving skills and attention to detail.
  • Ability to handle high-stress situations and manage multiple tasks simultaneously.
  • Flexibility to work in a 24/7 shift environment.
  • Minimum 1 year of past experience in customer service or technical support.
  • Past experience with a Media Company is highly desirable.
  • Past experience with Zendesk is also preferred.