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Call Center Operations Specialist

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Tamkeen Human Resource (THR) Full time

We are seeking a highly motivated and experienced Call Center Operations Specialist to join our team at Tamkeen Human Resource (THR).

About This Job

This is an exciting opportunity to lead a high-performing team of customer service professionals and drive business growth through exceptional service delivery.

The ideal candidate will have a proven track record of success in customer service management, with a strong focus on process improvement and staff development.

Key Responsibilities:

  • Develop and implement strategic plans to improve customer satisfaction and loyalty.
  • Manage call center staff to ensure optimal performance and productivity.
  • Analyze data to identify trends and areas for improvement, and develop insights to inform decision-making.
  • Collaborate with other departments to ensure alignment in customer service messaging and initiatives.
  • Foster a positive and inclusive work environment that encourages employee engagement and retention.

Requirements:

  • Bachelor's degree in Business Administration or related field.
  • 8+ years of experience in customer service management, with at least 2 years in a leadership role.
  • Proven track record of success in improving customer satisfaction and loyalty.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and develop insights to inform decision-making.