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Integration Support Specialist

7 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time
Job Description

This is a technical leadership position that involves providing production support for integration services. The ideal candidate should have hands-on experience with cloud integration services, infrastructure platforms such as OpenShift, and API Management platforms.

Key Responsibilities
  • Lead a technical team responsible for daily health checks and proactive issue identification.
  • Develop and maintain knowledge of integration technologies, protocols, and standards.
  • Collaborate with cross-functional teams to resolve complex issues and improve service delivery.
Required Skills and Qualifications

A. Technical Skills: Proficiency in middleware platforms, API Management Platforms, and cloud integration services. Strong understanding of integration concepts, protocols, and standards.

B. Leadership Skills: Proven experience in a leadership or supervisory role, strong interpersonal and communication skills, and ability to prioritize tasks and manage resources.

C. Problem-solving and Analytical Skills: Ability to troubleshoot complex integration issues, analyze logs, and diagnose root causes.

D. Collaboration and Teamwork: Experience in collaborating with cross-functional teams, including developers, system administrators, and business stakeholders.

E. IT Service Management: Familiarity with ITIL framework and IT service management processes, particularly incident, problem, and change management.