Technical Solutions Consultant
4 days ago
About Us
SolarWinds is a people-first company, enriching the lives of our employees, customers, shareholders, partners, and communities. We empower businesses to accelerate transformation with simple, powerful, and secure solutions.
We're seeking an experienced professional to join our Sales team as a Field Solutions Engineer. This role will play a crucial part in performing pre-sales support activities, conducting product demonstrations, and engaging with customers to understand their business needs.
Your Role
- You will be a key member of the Sales team, providing pre-sales support and technical expertise to customers and channel partners.
- Conduct online and on-site product demonstrations, webinars, and presentations at partner events and trade shows.
- Engage in discovery sessions to understand customer requirements and design solutions to meet those needs.
- Maintain and continually upgrade your technical understanding of products, providing training to other team members where necessary.
- Advise Inside and Outside Sales on technical pre-sales support functions, providing expert advice on the best solutions to fit customer requirements.
- Perform pre-sales technical support duties, including product configuration and troubleshooting of customer issues.
- Present customer feedback, including feature requests and product issues, to Product Management and Development teams.
- Communicate with customers throughout the project, providing ongoing support and maintenance once the solution is deployed.
Your Experience
- At least 3 years of sales experience, preferably in a pre-sales role.
- A strong mix of technical ability, sales, and customer interaction skills.
- Fluent Arabic and English speaker.
- Exceptional oral and written communication and presentation skills are critical.
- Substantial experience in one or more of the following: Observability, ITSM, Database Management, Networking & Security Solutions.
- We encourage development learning, so relevant certifications/accreditations are a plus.
- Experience with cloud-based technologies, AWS and Azure IaaS, PaaS, and SaaS is an advantage.
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