System Administrator Assistant

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Tabby Full time

The ideal candidate for this position will possess excellent communication skills and a customer-centric approach. As a Help Desk Technician, you will work closely with our internal users to provide timely and effective support, resolving issues promptly and accurately.

Responsibilities:

  • Handle incoming support requests through Jira Service Management, ensuring timely resolution based on priority

User Support via Slack:

  • Respond to inquiries in both general and direct message channels
  • Guide users to the relevant forms on the ITSM portal for request submissions
  • Provide status updates on existing tickets, monitor SLAs, and address overdue requests when applicable

Access and Setup Support:

  • Facilitate access provisioning to internal systems and services
  • Assist users with software installations, hardware setups, and general troubleshooting

Diagnostics and Issue Resolution:

  • Perform initial diagnostics of software and hardware issues remotely using tools like TeamViewer, Zoom, and Google Meet
  • If the issue cannot be resolved at Level 1, collect comprehensive details and escalate to the relevant technical team

Skills and Qualifications:

  • Fluent in English
  • Strong ability to follow detailed instructions and established procedures with precision
  • Proven capability to analyze and resolve unfamiliar technical problems independently
  • Confident user of both Windows and macOS operating systems
  • Hands-on experience with Jira Service Management for handling service requests and incidents
  • Proficient in Slack for internal communication and support handling
  • Skilled in using Google Workspace (Gmail, Docs, Calendar) in a business environment
  • Previous experience in a technical support role is required
  • Ability to efficiently navigate and manage various internet services, including user registration and account management
  • Basic understanding of webhooks, JSON, and REST APIs for working with integrations and automated processes
  • Prior experience working as a System Administrator
  • Familiarity with ITSM best practices and frameworks (such as ITIL)


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi International Travel Company Full time

    We seek an administrative assistant to join our fast-growing, highly congenial workplace. The ideal candidate is efficient, detail-oriented, and skilled in developing and maintaining workplace and customer relationships.Job Responsibilities:Provides administrative support to ensure efficient office operations.Maintains physical and digital filing...


  • Riyadh, Ar Riyāḑ, Saudi Arabia SITC | الدولية Full time

    Job descriptionWe seek an administrative assistant to join our fast-growing, highly congenial workplace. The ideal candidate is efficient, detail-oriented, and skilled in developing and maintaining workplace and customer relationships.Job Responsibilities:Provides administrative support to ensure efficient office operations.Maintains physical and digital...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Center for International Strategic Partnerships Full time

    Riyadh, Saudi Arabia Posted 5 days ago Expires in 8 daysResponsibilitiesProvide comprehensive secretarial and administrative support to the SVP or VP and support with day-to-day office requirements including, but not limited to, undertaking basic research, preparing documents and communications, coordinating meetings and organizing meeting logistics and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    ResponsibilitiesData security will be a top priority, and you will implement and enforce security protocols, conduct regular system backups, and monitor for potential threats or vulnerabilities.Collaboration with other IT professionals and various departments to implement technology solutions, upgrade systems, and provide technical support to end-users will...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    We are seeking a skilled IT professional to join our team at Saudi Petroleum Services Polytechnic as a System Administrator.The successful candidate will be responsible for deploying, installing, managing, and maintaining different physical servers and virtual machines based on Linux in its different distributions (Ubuntu, Red Hat, etc.), Docker, VMware...

  • Systems Administrator

    19 hours ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Adeem Trading Est. Full time

    In the capacity of a system administrator, one will engage in many tasks critical to the operational efficacy of the company's IT infrastructure. Integral components of this role encompass the daily oversight of server workloads, the installation of requisite applications to fulfill network specifications, the execution of routine health assessments of...


  • Riyadh, Ar Riyāḑ, Saudi Arabia APCO Full time

    Job DescriptionWe are looking for an Administrative Assistant to join APCO's office in Riyadh. This role plays a key part in supporting the office's daily operations and ensuring office operations run smoothly. The ideal candidate will have excellent organizational and communication skills, with the ability to manage multiple tasks effectively.Primary Duties...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Kaspersky Lab Full time

    About the RoleThis Senior System Administrator Role at Kaspersky Lab involves maintaining and supporting our complex technical systems. The successful candidate will have extensive experience in IT helpdesk and system administration, with a strong focus on troubleshooting and resolving issues remotely.The ideal candidate will be able to work independently...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Eminence Talent Group Full time

    Company Overview Our client is a leading Saudi company with a vision to drive digital transformation across the Kingdom and beyond. Based in Riyadh the company specializes in delivering cuttingedge cloud technologies and IT solutions to enterprises across Saudi Arabia the Middle East and North Africa. With a commitment to innovation data sovereignty and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia JASARA Program Management Company Full time

    About the Opportunity: JASARA Program Management Company is looking for an Administrative Assistant (HR) with strong organizational skills and attention to detail. As a member of our Talent Acquisition team, you will be responsible for coordinating recruitment activities, such as scheduling interviews, arranging candidate logistics, and maintaining accurate...

  • Systems Administrator

    4 hours ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Esri Full time

    Are you a highly skilled IT professional looking for a challenging position with a variety of responsibilities? We have an opening that will allow you to utilize your technical expertise in a fast-paced environment.ResponsibilitiesFunction as a member of the systems services administration teamProvide support and troubleshooting for our Windows, macOS, and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    The System Administrator is responsible for deploying, installing, managing, and maintaining different physical servers and virtual machines based on Linux in its various distributions (Ubuntu, Red Hat, etc.), Docker, VMware hypervisors (vSphere, vCenter, etc.). The System Administrator must also handle the incidents received through the internal ticketing...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Linkfields Innovations (Pty) Ltd Full time

    Linkfields Innovations (Pty) Ltd is seeking an Administrative Assistant - Change Enablement to support our SAP S/4HANA project. The successful candidate will play a vital role in ensuring the smooth adoption of the new system.Key AccountabilitiesDevelop and maintain accurate and up-to-date change management documentation, including impact assessments,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Strategic Gears Full time

    About the Role:As an Executive Assistant at Strategic Gears, you will play a critical role in supporting our leadership team. Your primary responsibility will be to provide administrative support, including managing schedules, drafting communications, and organizing meetings.You will also be responsible for preparing meeting minutes, following up on actions...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Trust Information Technology Full time

    Job OverviewAs a Sales Support Specialist at Trust Information Technology, you will be responsible for providing administrative support to the sales team, ensuring efficient lead registration and follow-up processes. Your goal will be to maintain organized processes, enhance efficiency, and provide excellent customer service.Key ResponsibilitiesSupporting...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    About UsSaudi Petroleum Services Polytechnic is a leading international consulting firm committed to social sciences and sustainability. With a strong presence in Africa, Latin America, the Caribbean, and Asia, we strive to create a connection between stakeholders and promote sustainable growth.We offer a broad range of services, including socio-economic...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Mutakamela Insurance Full time

    Mutakamela Insurance Company is committed to delivering tailored insurance solutions that meet the unique needs of its customers. As a Policy Administrator, you will be an integral part of our medical insurance team, working closely with colleagues to ensure seamless policy delivery.Your key responsibilities will include:Coordinating policy issuance and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Element 8 Full time

    About Element8As a leading web design agency, Element8 is committed to delivering innovative digital solutions that meet the evolving needs of our clients. Our collaborative work environment and dedication to excellence have earned us a reputation as a trusted partner in the industry.Job DescriptionWe are seeking an experienced administrative professional to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia HurryPay Full time

    Role OverviewHurryPay, a fintech startup revolutionizing digital payments and financial solutions in Saudi Arabia and beyond, seeks a highly organized Executive Administrative Assistant. This pivotal role ensures smooth operations, manages executive schedules, and acts as a trusted liaison between departments.This position is ideal for a proactive and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    As an Assistant / Administrative Support for ApeMind Agency, you will play a key role in keeping the agency's daily operations organized and efficient. You will support the team with administrative tasks, scheduling, client communication, documentation, and other essential office functions. This role is ideal for someone who is highly organized, proactive,...