Customer Experience Specialist

6 days ago


Makkah, Makkah Province, Saudi Arabia Salla E-Commerce Platform Full time
Job Description

Salla E-Commerce Platform is seeking a dedicated and customer-focused individual to join our team as a Customer Care Officer. This role is crucial in ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  1. Handle incoming client communications via web chat, email, social media, and phone when necessary.
  2. Assist clients in setting up and learning to use our e-commerce platform to manage their businesses effectively.
  3. Resolve technical issues by troubleshooting and providing timely resolutions.
  4. Elevate complex problems that cannot be resolved within a reasonable timeframe.
  5. Provide accurate and complete information using suitable methods and tools.
  6. Address customer complaints, offer solutions, and ensure follow-up for guaranteed resolution.
  7. Foster strong communication by adhering to established procedures, guidelines, and policies.
  8. Demonstrate exceptional customer care by engaging with clients, addressing day-to-day queries, and processing tickets for relevant departments.
  9. Attend regular educational seminars to enhance knowledge and performance.
  10. Maintain personal and team objectives, focusing on quality and quantity targets.


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