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Product Executive/Specialist – Analytical Chemistry Professional

2 months ago

Jeddah, Makkah Province, Saudi Arabia Zahrawi Group Full time
About Zahrawi Group

Zahrawi Group is a leading company in the GCC Healthcare Industry with a strong presence in the UAE, KSA, Qatar, Bahrain, and Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, and Analytical Industries.

Job Overview

The incumbent will be responsible for promoting products and services to customers, identifying and pursuing new sales opportunities, negotiating contracts, and maintaining customer satisfaction with the goal of maximizing profits.

Key Responsibilities
  • Market Analysis:
    • Conduct market research to identify new potential customers and analyze market trends to understand new products and their advantages and disadvantages.
    • Identify product improvements and new products to evaluate their position in the industry.
    • Plan and assist with new product releases and events.
    • Maintain technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
  • Business Development:
    • Establish contact with new customers to inform them of our products and brands, understanding their needs and customizing the offer.
    • Provide potential customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.
    • Follow up with the new customers after the demo session to negotiate contracts and packages.
    • Ensure all details of the contract are compliant with our rules and regulations.
  • Marketing and Customer Support:
    • Coordinate with the Marketing Department for any new materials that need to be done.
    • Maintain relationships with existing customers by providing them with support, information, and guidance.
    • Recommend new products to existing customers as per their needs and provide them with support, information, and guidance to ensure a great relationship with them.
    • Provide existing customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.
    • Assist the customers in answering all product-related questions in a professional and timely manner.
    • Recommend new service improvements to further build on the relationship.
    • Advise helpful new product recommendations and suggestions to customers to increase revenue.
    • Negotiate contracts and packages with existing customers.
    • Maintain quality service by establishing and enforcing Zahrawi standards.
    • Contribute to the team effort by achieving the annual target set by the management and assisting the team when needed.
  • Data Management and Reporting:
    • Prepare reports by collecting, analyzing, and summarizing information and maintaining accurate records of all products sold.
  • Order and Invoicing Management:
    • Place orders to the concerned purchase coordinator.
    • Coordinate with the Finance Department to ensure proper invoicing of the products and follow up with them regarding the collection/payment.
  • Delivery and Logistics:
    • Follow up with the Procurement & Logistics team regarding sending the products and ensuring that they reach on time.
    • Coordinate with the warehouse for timely deliveries.
  • Application and Training:
    • Conduct training sessions for customers.
    • Assist customers with the equipment that is being used.
    • Run validation tests with customers to ensure that they fully understand how to use the equipment.
    • Solve any issues that they might be facing while using the equipment.
    Requirements
    • Education: Bachelor's degree in Chemistry or Chemical Engineering.
    • Experience: 1-2 years experience in Analytical Lab.
    • Job Specific Skills: Knowledge in Analytical instrument Spectroscopy, UV, FTIR & NIR - Heavy Metal Analysis, ICP, ICPMS and organic Elemental CHNS - Chromatography instruments GC, LC & LCMSMS - Titration and Electrochemistry instruments - Particle characterization Instruments and TOC – Excellent Interpersonal Skills & Good English.
    • Additional Details: Candidate should be a Saudi national, based in Jeddah - Western Zone, KSA – position will cover WZ and candidate should be willing to travel within KSA.