Customer Service Representative

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Tabarak Developments International Full time

Job Summary:

We are seeking a highly skilled and customer-focused Client Support Specialist to join our team at Tabarak Developments International. As a key member of our customer service team, you will be responsible for delivering exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  1. Problem Resolution: Resolve customer complaints in a timely and professional manner, identifying the root cause of the issue and providing effective solutions.
  2. Customer Inquiries: Handle all customer inquiries in a prompt and courteous manner, providing accurate and helpful information to ensure customer satisfaction.
  3. Needs Assessment: Understand customer needs and identify potential problems, taking proactive steps to prevent issues from arising.
  4. Contract Management: Manage the contract preparation process, ensuring all necessary documentation is completed accurately and efficiently.
  5. Communication: Respond to customer inquiries related to contract details, including expected delivery dates and project phase updates.
  6. After-Sales Support: Provide exceptional after-sales service to clients, ensuring their needs are met and exceeded.
  7. Reporting and Documentation: Prepare and maintain accurate reports and documentation regarding client interactions and account data.
  8. Client Interaction: Interact with customers to provide information and ensure customer satisfaction, updating client records as necessary.
  9. Account Management: Update client account data and CRM records to reflect changes in client information, including contact details and payment status.

Requirements:

  1. Real Estate Experience: A minimum of [X] years of experience in the real estate industry is required.
  2. Communication Skills: Excellent communication, presentation, and problem-solving skills are essential for success in this role.
  3. Technical Skills: Proficiency in CRM systems, Excel, and MS Office is required.
  4. Presentability: A presentable and professional demeanor is essential for interacting with clients.
  5. Customer Orientation: A customer-focused approach and ability to adapt to different personalities and communication styles are critical for success in this role.


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