Customer Service Representative

19 hours ago


Riyadh, Ar Riyāḑ, Saudi Arabia Rayhaan Hotels & Resorts Full time
Job Title: Telephone Operator

We are seeking a skilled and customer-focused Telephone Operator to join our team at Rayhaan Hotels & Resorts.

Job Summary

The successful candidate will be responsible for handling all incoming and outgoing calls with professionalism and courtesy, ensuring a seamless experience for our guests.

Key Responsibilities
  1. Answering Calls: Receive each guest call in a friendly and professional manner, maintaining effective communication with all related departments to ensure smooth service delivery.
  2. Communication: Handle every query in a polite and courteous manner, exceeding guest expectations and ensuring their stay is memorable.
  3. Guest Services: Maintain an up-to-date knowledge of the hotel and local services, ensuring guests are greeted by name upon calling as per the Rotana Standard.
  4. Switchboard Operations: Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
  5. Message Taking: Take messages for guests and management as per the required standard.
Requirements

The ideal candidate will possess a diploma/degree in the hospitality field, with similar previous work experiences. Excellent written and verbal English communication skills, strong voice modulation abilities, and computer literacy are essential. Previous experience with Opera is an advantage.

Competencies
  1. Customer Focus: The successful candidate will be customer-driven with an extremely proactive and 'switched on' personality, possessing an outgoing and approachable character.
  2. Teamwork: The ideal candidate will work well under pressure in a fast-paced environment and be a great team player who thrives in working with a multi-cultural team and guests alike.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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