Automotive Operations Manager

5 days ago


Riyad Al Khabra, Saudi Arabia SOUM Full time

About Soum

Soum is on a mission to revolutionize e-commerce in the MENA region and beyond. We're reshaping how C2C marketplaces operate, making buying and selling second-hand products seamless and reliable. Since our launch, we've become one of the fastest-growing startups in the region, achieving rapid expansion in both our team and product offerings.

Job Summary:

The Operations Manager – Autos will oversee and manage all operational sub-functions for Soum's automotive division. This includes dealership managers, inspectors, logistics, order management, customer service, and telesales. The ideal candidate is a strategic leader with hands-on experience in operational excellence, team management, and process optimization.

Key Responsibilities:

  • Operational Management: Oversee and manage all operational sub-functions, including:
    • Dealership Managers – Ensure smooth partnerships, onboarding, and compliance.
    • Inspectors – Optimize vehicle inspection processes for accuracy and efficiency.
    • Logistics
    • Order Management – Streamline workflows to ensure fast and efficient processing.
    • Customer Service & Telesales – Enhance customer support and sales conversion.
  • Develop and implement scalable operational strategies to drive efficiency and customer satisfaction.
  • Monitor KPIs and performance metrics, identifying and addressing bottlenecks.
  • Collaborate cross-functionally with sales, product, and marketing teams to improve processes and the overall customer journey.
  • Lead and mentor a high-performing team, fostering a results-driven culture.

Requirements:

  • 5+ years of experience in operations, preferably in automotive, marketplace, or supply chain businesses with at least 2 years in a leadership role.
  • Proven ability to manage large-scale operations with multiple sub-functions.
  • Strong leadership and team management skills, with experience in scaling teams.
  • Deep understanding of supply chain, logistics, and automotive sales operations.
  • Data-driven approach with a track record of optimizing workflows and driving efficiency.
  • Excellent problem-solving skills and the ability to work cross-functionally.

Why Join Soum?

  • Work in a high-impact role with autonomy to drive innovation and efficiency.
  • Be part of a dynamic and fast-paced team transforming the automotive market.

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