Senior Operations Lead
3 days ago
About Soum
We're Soum, a leading re-commerce platform in the MENA region. Our goal is to transform the way people buy and sell second-hand products. We believe in operational excellence, scalability, and customer satisfaction.
Job Overview:
The Operations Manager – Autos will play a crucial role in shaping the operational infrastructure for Soum's automotive division. This includes managing dealership managers, inspectors, logistics, order management, customer service, and telesales. The ideal candidate should have experience in team leadership, operational management, and process optimization.
Key Responsibilities:
- Operational Excellence: Develop and implement scalable operational strategies to drive efficiency and customer satisfaction.
- Team Leadership: Lead and mentor a high-performing team, fostering a results-driven culture.
- Operational Management: Oversee and manage all operational sub-functions, including:
- Dealership Managers – Ensure smooth partnerships, onboarding, and compliance.
- Inspectors – Optimize vehicle inspection processes for accuracy and efficiency.
- Logistics
- Order Management – Streamline workflows to ensure fast and efficient processing.
- Customer Service & Telesales – Enhance customer support and sales conversion.
- Monitor KPIs and performance metrics, identifying and addressing bottlenecks.
- Collaborate cross-functionally with sales, product, and marketing teams to improve processes and the overall customer journey.
Requirements:
- 5+ years of experience in operations, preferably in automotive, marketplace, or supply chain businesses with at least 2 years in a leadership role.
- Proven ability to manage large-scale operations with multiple sub-functions.
- Strong leadership and team management skills, with experience in scaling teams.
- Deep understanding of supply chain, logistics, and automotive sales operations.
- Data-driven approach with a track record of optimizing workflows and driving efficiency.
- Excellent problem-solving skills and the ability to work cross-functionally.
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