Operations Director
3 days ago
About Us
We are Soum, a rapidly growing re-commerce platform in the MENA region. Our mission is to make buying and selling second-hand products seamless and reliable. With a strong focus on operational excellence, we're building a scalable business that drives customer satisfaction.
Job Description:
The Operations Manager – Autos will be responsible for overseeing the entire operational infrastructure for Soum's automotive division. This includes managing dealership managers, inspectors, logistics, order management, customer service, and telesales. The ideal candidate should have experience in operational management, team leadership, and process optimization.
Key Responsibilities:
- Team Leadership: Lead and mentor a high-performing team, fostering a results-driven culture.
- Operational Management: Oversee and manage all operational sub-functions, including:
- Dealership Managers – Ensure smooth partnerships, onboarding, and compliance.
- Inspectors – Optimize vehicle inspection processes for accuracy and efficiency.
- Logistics
- Order Management – Streamline workflows to ensure fast and efficient processing.
- Customer Service & Telesales – Enhance customer support and sales conversion.
- Develop and implement scalable operational strategies to drive efficiency and customer satisfaction.
- Monitor KPIs and performance metrics, identifying and addressing bottlenecks.
- Collaborate cross-functionally with sales, product, and marketing teams to improve processes and the overall customer journey.
Requirements:
- 5+ years of experience in operations, preferably in automotive, marketplace, or supply chain businesses with at least 2 years in a leadership role.
- Proven ability to manage large-scale operations with multiple sub-functions.
- Strong leadership and team management skills, with experience in scaling teams.
- Deep understanding of supply chain, logistics, and automotive sales operations.
- Data-driven approach with a track record of optimizing workflows and driving efficiency.
- Excellent problem-solving skills and the ability to work cross-functionally.
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