Front Office Supervisor
3 days ago
We are seeking a highly skilled Duty Manager to join our pre-opening team at Kimpton Riyadh, the first Kimpton hotel in the Middle East. The successful candidate will be responsible for overseeing daily operations, ensuring guest satisfaction, and driving business results.
About Kimpton RiyadhLocated in King Abdullah Financial District, Kimpton Riyadh is a 212-room hotel that offers unique dining options and luxurious accommodations. As a Duty Manager, you will play a critical role in delivering exceptional service and exceeding guest expectations.
Key Responsibilities- Overseeing Daily Operations: Act as the Manager on Duty and ensure all hotel operations run smoothly, monitoring activities to ensure compliance with hotel policies and standards.
- Guest Relations: Handle guest inquiries, requests, and complaints promptly and professionally, ensuring exceptional service and addressing any issues that arise.
- Staff Supervision: Supervise and support front desk, housekeeping, and other operational staff, ensuring they are in proper uniform and adhere to grooming standards.
- Safety and Security: Conduct regular patrols of the hotel premises to ensure the safety and security of guests and staff, responding to emergencies and coordinating with security personnel as needed.
- Financial Management: Oversee cash handling procedures and ensure accuracy in financial transactions, reviewing financial statements and activity reports to monitor productivity and goal achievement.
- Administrative Tasks: Prepare and submit daily reports on hotel operations and guest activities, ensuring all necessary documentation is completed accurately and on time.
- Problem-Solving and Issue Resolution: Address operational issues that arise during the shift, finding effective solutions to ensure guest satisfaction and smooth operations.
- Communication and Coordination: Maintain constant communication with other departments to ensure seamless service, providing handover notes and updates to the next shift to ensure continuity.
- Strong Communication Skills: Ability to communicate clearly and effectively with guests, staff, and management.
- Leadership and Team Management: Lead and motivate staff to provide excellent service.
- Problem-Solving Skills: Address and resolve issues promptly and effectively.
- Attention to Detail: Ensure accuracy in financial transactions and documentation.
- Organizational Skills: Manage multiple tasks and maintain detailed records efficiently.
We'll reward your hard work with a competitive salary and benefits package. If you're passionate, focused, and driven, and live for making every guest's experience exceptional, we invite you to join the Kimpton tribe.
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