VIP Account Director

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia JACO Full time

JACO is seeking a highly skilled VIP Account Supervisor to oversee daily operations within the VIP client relations team. As a key member of our team, you will be responsible for ensuring high-value clients receive exceptional service and engagement.

Key Responsibilities:

  • Client Relationship Support:
    • Manage relationships with VIP clients, providing timely and professional responses to their inquiries.
    • Support account managers in resolving client concerns and offering personalized solutions.
    • Gather client feedback and share insights to enhance service quality and engagement.
  • Team Supervision & Support:
    • Oversee daily operations of the VIP account management team.
    • Guide and support junior account managers to ensure efficient client handling.
    • Monitor team performance and assist in meeting KPIs.
    • Elevate complex client issues and coordinate solutions with senior management.
  • Operational Responsibilities:
    • Assist in executing VIP engagement strategies to boost client retention.
    • Analyze data to provide actionable insights and measurable progress.
    • Collaborate with marketing and product teams to implement smooth VIP promotions and features.
    • Track key performance indicators and update on client activity and team progress.
    • Identify areas for operational improvement and recommend process enhancements.
  • Reporting & Coordination:
    • Maintain accurate records of client interactions and team performance.
    • Prepare reports on VIP engagement trends and team efficiency.
    • Collaborate with other departments to align VIP services with overall company goals.


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