VIP Account Director
7 days ago
JACO is seeking a highly skilled VIP Account Supervisor to oversee daily operations within the VIP client relations team. As a key member of our team, you will be responsible for ensuring high-value clients receive exceptional service and engagement.
Key Responsibilities:
- Client Relationship Support:
- Manage relationships with VIP clients, providing timely and professional responses to their inquiries.
- Support account managers in resolving client concerns and offering personalized solutions.
- Gather client feedback and share insights to enhance service quality and engagement.
- Team Supervision & Support:
- Oversee daily operations of the VIP account management team.
- Guide and support junior account managers to ensure efficient client handling.
- Monitor team performance and assist in meeting KPIs.
- Elevate complex client issues and coordinate solutions with senior management.
- Operational Responsibilities:
- Assist in executing VIP engagement strategies to boost client retention.
- Analyze data to provide actionable insights and measurable progress.
- Collaborate with marketing and product teams to implement smooth VIP promotions and features.
- Track key performance indicators and update on client activity and team progress.
- Identify areas for operational improvement and recommend process enhancements.
- Reporting & Coordination:
- Maintain accurate records of client interactions and team performance.
- Prepare reports on VIP engagement trends and team efficiency.
- Collaborate with other departments to align VIP services with overall company goals.
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