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Senior Client Service Lead

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia JACO Full time

We are looking for a seasoned VIP Account Supervisor to join our team at JACO. This role involves overseeing daily operations within the VIP client relations team, ensuring high-value clients receive exceptional service and engagement.

Responsibilities:

  1. Client Relationships:
    • Develop and maintain strong relationships with VIP clients.
    • Provide timely and professional responses to client inquiries.
    • Support account managers in resolving client concerns and offering personalized solutions.
  2. Team Management:
    • Supervise daily operations of the VIP account management team.
    • Guide and support junior account managers to ensure efficient client handling.
    • Monitor team performance and assist in meeting KPIs.
  3. Operational Support:
    • Assist in executing VIP engagement strategies.
    • Analyze data to identify opportunities for growth and improvement.
    • Collaborate with marketing and product teams to implement smooth VIP promotions and features.
  4. Reporting & Analysis:
    • Maintain accurate records of client interactions and team performance.
    • Prepare reports on VIP engagement trends and team efficiency.