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Front Office Representative

2 months ago

Dammam, Eastern Province, Saudi Arabia Marriott International, Inc & Ritz Carlton Hotel Company L.L.C. Full time
Job Overview

Job Category: Hospitality Operations

Company: Marriott International, Inc & Ritz Carlton Hotel Company L.L.C.

Job Type: Full-Time

Located Remotely: No

Position Type: Non-Management

Job Summary

As a Front Office Representative, you will be responsible for delivering exceptional guest experiences and ensuring seamless transactions throughout their stay. You will be empowered to take the initiative to provide a wide range of services, from processing operational needs to addressing guest requests and completing reports.

Key responsibilities include:

  1. Creating a Safe and Welcoming Environment: Ensure a safe and comfortable environment for guests, adhering to company policies and procedures.
  2. Providing Exceptional Guest Service: Deliver personalized service, addressing guest requests and concerns in a timely and professional manner.
  3. Maintaining Confidentiality: Protect guest information and maintain confidentiality at all times.
  4. Protecting Company Assets: Safeguard company property and assets, adhering to company policies and procedures.
  5. Upholding Quality Standards: Ensure that all aspects of the job are performed to the highest standards, maintaining a clean and organized workspace.
  6. Professional Appearance and Communication: Maintain a professional appearance and communicate effectively with guests, colleagues, and management.

This role requires a high level of energy and a hands-on approach, with frequent movement and interaction with guests and colleagues. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

Requirements

Education: High school diploma or equivalent.

Related Work Experience: No related work experience required.

Supervisory Experience: No supervisory experience required.

License or Certification: None