Outlet Management Professional
2 days ago
We're seeking an experienced Floor Manager to join our team at Kitopi. In this role, you will be responsible for overseeing the daily operations of our outlets, ensuring exceptional guest experiences, and driving business growth. Key responsibilities include:
- Scheduling reservations and events, maintaining open communication with the culinary team.
- Managing floor staff, guaranteeing a seamless guest experience.
- Providing top-notch support during peak periods.
- Maintaining accurate records of guest feedback and comments.
- Overseeing cleanliness and organization of dining areas and workspaces.
- Conducting regular briefings with staff to ensure they're informed about new policies and updates.
Requirements
- At least 5 years of experience in a similar role.
- Proven ability to adapt quickly to new environments.
- In-depth understanding of the market and F&B retail landscape.
- Demonstrated leadership and collaboration skills.
- Exceptional presentation and communication skills.
- Able to motivate and lead a team effectively.
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