Guest Experience Manager

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Kimpton Full time
Job Overview

We are seeking a talented Concierge Agent to join our dedicated team at Kimpton Hotels. As a key member of our team, you will be responsible for delivering exceptional guest experiences, from greeting guests upon arrival to coordinating reservations and arrangements.

Key Accountabilities:

  • Guest Satisfaction: Ensure every guest feels welcome and valued, exceeding expectations through personalized service.
  • Communication: Develop and maintain effective relationships with guests, staff, and local businesses, utilizing excellent communication skills to facilitate seamless interactions.
  • Attention to Detail: Maintain accurate records, confirmed arrangements, and detailed knowledge of local attractions and services, promoting a positive image of the hotel.

Requirements and Qualifications:

  • Education and Experience: Bachelor's degree in Hotel Administration or Business Administration, or equivalent experience, preferably in an international luxury hotel chain environment.
  • Languages: English fluency is required; Arabic fluency is preferred.


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