Senior Implementation Manager

8 hours ago

Riyad Al Khabra, Saudi Arabia Acord (association For Cooperative Operations Research And Development) Full time
About the Role

We are seeking a highly skilled and experienced Senior Implementation Manager to join our Implementation Team at Acord (association For Cooperative Operations Research And Development). As a key member of our team, you will be responsible for leading or co-managing implementation projects for our clients, providing a single point of contact, and ensuring that our clients' needs are understood and documented.

The ideal candidate will have a strong background in project management, development, business analysis, presales, and financial systems implementation. They will be comfortable running large and complex implementation projects and dealing with associated issues. Additionally, they will have excellent client-facing skills, communication skills, and the ability to deal with senior-level stakeholders and clients.

Key Responsibilities
  • Lead or co-manage implementation projects for CRD.
  • Provide a single point of contact for clients.
  • Have superior client-facing skills and communication skills with the ability to deal with senior-level stakeholders and clients.
  • Provide ongoing communication and evaluation of project status.
  • Interpret workflow analysis documents and convert them into specifications for CR IMS configuration.
  • Provide guidance to customers around best practice implementations and efficient workflow configuration.
  • Undertake the daily execution of the project plan steps.
  • Ensure that clients' needs are understood and documented.
  • Provide proactive leadership in clients' utilization of CRD products and services.
  • Facilitate conference calls and meetings with other consultants and product experts.
  • Communicate pertinent information on upgrades and major releases.
  • Manage training and consulting resource requests.
  • Monitor and assist with the issue escalation process.
  • Respond to additional product requests.
  • Manage the coordination of work undertaken by CRD's representatives in other locations.
  • Maintain a general awareness of industry changes and trends.
Requirements
  • Experience of managing large projects or multiple smaller projects.
  • Extensive front-office experience (order management, dealing with fund managers/traders).
  • Applications experience with Charles River Trading System/Compliance Master or equivalent.
  • Excellent market instrument knowledge - fixed income/derivatives, etc.
  • Some technical knowledge, ideally SQL.
  • Experience of doing a full life cycle implementation is essential.
  • Experience dealing with users or clients from either a technical or business area.
  • Comfortable making presentations covering business, technical, or sales.
  • Fluency in a second European language is highly desirable.
  • Third-level qualification ideally a technical bachelor's degree.

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