Account Manager

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia AREEB Full time

We are seeking a highly skilled Account Manager to join our team at Areeb in Riyadh. The ideal candidate will be responsible for building and maintaining strong client relationships, ensuring seamless service coordination, and delivering exceptional services.

Key Responsibilities

Business Development & Growth

  1. Identify upsell, cross-sell, and renewal opportunities to enhance account value.
  2. Provide insights on client needs and potential service expansions.
  3. Monitor market trends and client requirements to recommend business improvements.
  4. Assist in developing new business with existing clients and/or identify areas of improvement.
  5. Prepare and submit proposals, invoices, and account updates.

Client Relationship & Account Management

  1. Act as the primary point of contact for assigned clients, ensuring their needs are met.
  2. Build and maintain long-term, trust-based relationships with clients and represent Areeb in a highly professional manner.
  3. Resolve client concerns, escalations, and service-related issues.
  4. Ensure timely and successful delivery of company solutions in line with client expectations.
  5. Track client satisfaction levels and implement measures for improvement.

Internal Collaboration & Service Coordination

  1. Collaborate with the HR team to ensure smooth service delivery.
  2. Liaise between clients and internal teams to ensure clear communication.
  3. Maintain accurate records of client communications, contract renewals, and service changes.
  4. Assist in project execution according to contract terms and service level agreements (SLAs).

Reporting & Compliance

  1. Generate monthly and quarterly reports on account performance and service delivery.
  2. Maintain accurate records of client communications, contract renewals, and service changes.
  3. Ensure compliance with company policies, client agreements, and regulatory requirements.
  4. Assist in performance data analysis to support departmental goals.

Professionalism & Confidentiality

  1. Maintain confidentiality in all matters related to work and information.
  2. Perform other duties assigned to him/her related to the nature of the work.

Requirements

  1. Bachelor's degree in Business Administration or any related field.

Skills & Qualifications

  1. Preferably 1 year of experience in account management or any relevant field.
  2. Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.
  3. Excellent listening, negotiation, and presentation abilities.
  4. Strong verbal and written communication skills.

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