Customer Service Representative

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Bupa Arabia Full time

Job Title: Senior Associate - Key Account Customer Care

About the Role

We are seeking a highly skilled and experienced Senior Associate to join our Key Account Customer Care team at Bupa Arabia. As a Senior Associate, you will play a critical role in promoting our services to key account customers, ensuring excellent customer satisfaction, and driving business growth.

Key Responsibilities

  1. Promote Bupa Arabia services by supporting members to utilize our services, including Tebtom, Rahatkom, and Telemedicine, and keep members engaged with our company services.
  2. Guide members on points of contact for queries and communication, ensuring seamless interaction with our internal departments.
  3. Update members on insurance coverage details, follow up on cases, inquiries, and responses with full support, providing exceptional customer service.
  4. Complete transactions and answer members' inquiries on time by aligning with internal departments to reach excellent customer satisfaction.
  5. Manage assigned projects with Kaizen methodology to contribute to business improvement and enhancing customer experience.
  6. Add and delete members and update member information and coverage class as per group secretary request for the policy coverage.
  7. Validate documents, contact information, and link members to CCHI for membership amendments and complete the missing documents in the upload process.
  8. Validate medical claims received by members and request for missing documents required for submission.
  9. Ensure that added members have received membership confirmation and follow up on pending claims.
  10. Update members on pending claims and provider requests and justify rejections.
  11. Recover rejected pre-authorization requests and support to revise the rejected requests.

Requirements

  1. Background in customer service in telecommunications, insurance, hospitals, banks, or FMCG.
  2. Ability to multitask and work under pressure.
  3. Commercial skills in combination with a service mindset.
  4. Excellent follow-up skills.
  5. Strong communication and negotiation skills.

What We Offer

As a Senior Associate at Bupa Arabia, you will have the opportunity to work in a dynamic and fast-paced environment, with a competitive salary and benefits package, and the chance to develop your skills and career in a leading healthcare company.



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