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Business Process Manager of Customer Experience
2 weeks ago
The Business Process Manager of Customer Experience will be responsible for designing and implementing seamless service journeys for users, merchants, and riders in the takeaway industry.
About the RoleThis role is ideal for someone who has experience in service process design and full-service journey customer experience management. The successful candidate will have strong data analysis ability, problem insight, and communication and collaboration skills.
Responsibilities:- Output service rules for the takeaway industry.
- Design the whole chain service journey from AI customer service to manual customer service.
- Analyze service data and customer voices.
What We Offer
- Innovation-driven environment.
- Fast-growing and dynamic company.
- Global impact and opportunities for personal and professional growth.
