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Customer Service Representative

2 months ago

Medina, Al Madīnah al Munawwarah, Saudi Arabia JobLeader Full time
Customer Service Representative Job Opportunity

As a Customer Service Representative with JobLeader, you will be responsible for handling incoming and outgoing customer calls in a timely and professional manner. You will be the first point of contact for customers, addressing their inquiries and concerns with empathy and efficiency. This position requires strong communication skills, as well as the ability to multitask and problem-solve effectively.

Key Responsibilities:

  1. Respond to customer inquiries and resolve issues in a courteous and professional manner
  2. Provide product and service information to customers, addressing their needs and concerns
  3. Maintain accurate records of customer interactions in our CRM system
  4. Collaborate with team members to resolve complex issues or escalate them when necessary
  5. Meet or exceed performance targets set by management
  6. Stay up-to-date on company products, services, and policies

Requirements:

  1. High school diploma or equivalent; college degree preferred
  2. Prior experience working in a customer service or call center role is a plus
  3. Excellent verbal communication skills in both English and Arabic
  4. Strong problem-solving abilities and attention to detail
  5. Ability to work well under pressure in a fast-paced environment
  6. Proficient in using computer systems and CRM software
  7. Availability to work flexible hours, including weekends and evenings if needed

Benefits:

  1. Competitive salary and benefits package
  2. Opportunities for growth and professional development within the company
  3. Comprehensive training program provided
  4. Friendly and supportive work environment
  5. Health insurance coverage

This is an exciting opportunity to join a dynamic team and contribute to the success of JobLeader. If you are a friendly, empathetic individual who enjoys helping others, we encourage you to apply for this role.