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Hostess - Guest Services Representative

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Four Seasons Hotels Ltd Full time

About the Role:

The Hostess will be the first point of contact for arriving guests, setting the tone for their experience at our luxury hotel. This role involves greeting and seating guests, coordinating reservations, and promptly addressing any inquiries they may have.

Key Responsibilities:

  1. Greet and seat guests in a timely and courteous manner.
  2. Coordinate reservations and ensure smooth transitions between arrival and seating.
  3. Provide exceptional customer service, responding promptly to guest inquiries with attentiveness and care.
  4. Offer recommendations about local attractions and provide information about our hotel's amenities.
  5. Work collaboratively with the front desk team to ensure seamless guest experiences.

Requirements:

  1. High school education or equivalent experience.
  2. Six to twelve months of restaurant, food and beverage, or equivalent experience is required.
  3. Requires a working knowledge of the restaurant aspect of Four Seasons services, policies or operations and general knowledge of the hotel.
  4. Requires knowledge or the ability to operate computer equipment and the reservations system.
  5. Requires reading, writing and oral proficiency in the English language.

What We Offer:

  1. Competitive housing allowance
  2. Transportation Allowance
  3. 30 days' vacation
  4. 10 days Public Holidays per year
  5. Paid home leave tickets.
  6. Complimentary employee meals
  7. Medical Insurance
  8. Life Insurance
  9. Employee Assistance Program
  10. Worldwide Complimentary Room Nights with Four Seasons
  11. Laundry/dry cleaning for provided for work attire.
  12. Growth & Development opportunities
  13. Additional Family Benefits apply.