Customer Success Professional Advocate

1 day ago


Riyadh, Ar Riyāḑ, Saudi Arabia Lucidya Full time

Lucidya is one of the fastest-growing SaaS startups in the world, and the leading social media analytics tool geared towards Arabic language. Leveraging AI, Machine Learning, and big data technologies, we are on a mission to help businesses in the MENA region understand and better serve their customers using our Media and Customer Intelligence products.

We have an HQ in Riyadh and offices in different countries worldwide. Our funding comes from reputable investors in the region, and we are scaling rapidly to meet increasing demand for our products.

Come and be part of the startup that has been named by the World Economic Forum as one of the most promising startups in the MENA region. We're making history and invite you to join us.

Job Description

We are seeking a motivated Customer Success Specialist to support our clients and build strong relationships. This role helps clients effectively use our products, increasing revenue and minimizing churn:

  1. Guide new customers through onboarding and product training
  2. Inform customers about product benefits and features
  3. Keep clients engaged and regularly using our products
  4. Build customer loyalty and reduce churn
  5. Develop healthy working relationships with customers
  6. Address and resolve customer issues proactively
  7. Help customers set up and navigate our platform
  8. Communicate the value of our products
Requirements

We are looking for someone with:

  1. Bachelor's degree in Business, Marketing, Communications, or related field
  2. Around one year of experience in customer service or support; fresh graduates are also welcome to apply
  3. Strong communication and interpersonal skills
  4. Proactive problem-solving skills
  5. This position is only open to Saudi nationals


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