Executive Customer Advocate

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia SAP SE Full time

SAP SE is a leader in enterprise software that empowers organizations to excel. As a Managing Partner, you will be responsible for driving customer success and growth by developing and executing strategic account plans.

Key Objectives
  1. Drive business growth and revenue expansion at key accounts through strategic planning and relationship management.
  2. Build and maintain strong relationships with C-level executives and senior stakeholders at key accounts.
  3. Leverage the SAP Strategic Customer Program (SCP) methodology to deliver unique value and a differentiated experience to drive customer success.
  4. Lead cross-functional teams to deliver exceptional customer experiences across all touchpoints.

Responsibilities

  • Develop and implement strategies to drive business growth and revenue expansion at key accounts.
  • Manage and maintain accurate records of customer interactions, progress, and goals.
  • Collaborate with internal teams to ensure seamless delivery of customer-centric services.
  • Develop and present quarterly business reviews to key stakeholders to assess performance and opportunities.

Requirements

  • Strong background in account leadership, industry knowledge, and business acumen.
  • Proficiency in building robust executive relationships, earning trust, and establishing governance structures.
  • Thought leadership and deep expertise in value-based selling practices and strategic decision-making.
  • Solid general knowledge of SAP solutions, strong communication skills, and proficiency in conducting Quarterly Business Reviews (QBRs).
  • Proven track record of delivering tangible business results and consistent overachievement of set targets for net booking or cloud revenue growth through strategic planning, relationship management, and skillful sales execution.


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