Healthcare Engagement Manager

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Merck Kgaa, Darmstadt, Germany Full time

Digital Channels for Better Patient Outcomes

We believe that science and technology can be used to enrich people's lives. Our teams work together across 6 continents with passion and relentless curiosity to help patients at every stage of life.

The Digital Product Specialist will focus on delivering personalized engagement with healthcare professionals (HCPs) using digital channels. This includes developing and implementing quarterly omnichannel customer plans, conducting promotional calls, and sending follow-up emails/messages based on calls and feedback.

Key Performance Indicators:

  1. Improved customer retention and attendance through personalized invitations and follow-up.
  2. Increased HCP engagement through promotional calls and email/messages.
  3. Proper implementation of consent processes in alignment with regulatory requirements.

Requirements:

  • Experience in Saudi Arabia.
  • Strong understanding of digital tools and platforms for customer engagement.
  • Excellent communication skills in Arabic and English.
  • May require occasional presence in field supporting consenting process and events.


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