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Digital Marketing and Customer Service Professional

2 months ago

Dammam, Eastern Province, Saudi Arabia Ziebart Full time
Key Responsibilities:

We are seeking a skilled Digital Marketing and Customer Service Specialist to execute digital marketing strategies and provide exceptional customer service. The ideal candidate should have a strong background in digital marketing and a passion for delivering outstanding customer experiences.

Key Performance Indicators:
  1. Develop and execute digital marketing campaigns to drive traffic, engagement, and bookings through various channels.
  2. Conduct keyword research, optimize website content, and implement SEO best practices to enhance search engine rankings and organic traffic.
  3. Manage social media platforms and engage with the audience.
  4. Monitor and analyze website traffic and performance.
  5. Provide excellent customer service through various channels.
  6. Assist with customer inquiries and resolve issues in a timely manner.
  7. Prepare weekly/monthly reports to Marketing Manager.
  8. Collaborate with sales and operation team to streamline order processing procedures and improve customer satisfaction.
Requirements:
  1. Proven experience in digital marketing and customer service.
  2. Strong knowledge of digital marketing tools like Google Analytics, SEO tools, social media management platforms, and email marketing software.
  3. Excellent communication and interpersonal skills.
  4. Ability to work independently and in a team.
  5. Knowledge of HTML/CSS and experience with Adobe Photoshop, CorelDraw and design tools are advantageous.
  6. Proficiency in English and Arabic.
Preferred Skills:
  • Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
  • Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
  • Adept in addressing client questions through effective telephonic conversation.
  • Excellent communication and presentation skills.
  • Excellent email writing and etiquette skills.
  • Creative thinking with a focus on innovation and continuous improvement.
  • A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
  • Fluent in operating the latest computer software and online tools.