Director of CX Services
4 days ago
Transformative CX Leadership
Cisco is reshaping its Customer Experience Operating Model to deliver personalized, proactive, and predictive interactions, helping customers maximize the value of their Cisco technology investments.
As Director/Leader of Customer Experience, you will be crucial in fostering trust and building lasting relationships with our customers. You will work in a dynamic environment that values simplicity and customer centricity, fostering an integrated, outcome-driven approach to customer engagement.
Key Areas of Responsibility:
- Fostering trust and building lasting relationships with customers.
- Leading a team of CX Principals/Managers, Customer Success Managers, and Customer Program Managers.
- Driving adoption and managing the CX services business to drive growth.
- Ensuring delivery of outcomes expected from the Cisco Portfolio.
Requirements:
- Strategic problem solver with a strong background in customer success and technology adoption.
- Excellent communication and relationship-building skills.
- Able to work in a fast-paced environment with multiple priorities.
- Demonstrated understanding of software and service adoption.
- Ability to represent Cisco at executive levels with customers.
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