CX Business Lead

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems Full time

CX Innovation and Growth

Cisco is transforming its Customer Experience (CX) Operating Model to deliver personalized, proactive, and predictive interactions, maximizing the value of customer investments.

As Director/Leader of Customer Experience, you will be responsible for leading a team of CX Principals/Managers, Customer Success Managers, and Customer Program Managers, driving adoption and managing the CX services business to drive growth. You will ensure delivery of outcomes expected from the Cisco Portfolio and work closely with cross-functional teams to engage with executives and technical partners.

Key Performance Metrics:

  • Revenue growth and profitability.
  • Customer satisfaction and loyalty.
  • Team performance and employee engagement.
  • Innovation and R&D investment.

Qualifications:

  1. Proven track record in CX leadership.
  2. Broad technical understanding of Cisco's core Architectures.
  3. Experience of driving adoption and service delivery within customer accounts.
  4. Excellent communication and relationship-building skills.
  5. Able to work in a fast-paced environment with multiple priorities.


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