Customer Experience Expert Leader

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems Full time
About This Role

We're looking for a seasoned CX Principal to lead our efforts in helping customers achieve their goals through the successful adoption of Cisco technologies and services.

Your Key Responsibilities:
  1. You will take ownership of ensuring customer satisfaction and delivering exceptional experiences.
  2. With your advanced technology knowledge, you will help clients navigate our solutions to meet their business objectives.
  3. Your expertise in driving ARR growth, revenue, and margin accountability will be instrumental in achieving business success.
Requirements:
  • 15+ years of relevant experience with expertise in multiple technology architectures.
  • Detailed understanding of budgeting and recurring revenue concepts, with a focus on managing margins and reducing attrition.
  • Proficiency in Arabic language.


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