Customer Experience Expert

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia BaseTeam Recruitment Full time
Job Description
The Customer Experience Expert will play a pivotal role in driving customer satisfaction and loyalty through insightful data analysis and proactive relationship management.

Main Responsibilities:
  1. Perform in-depth analysis of customer feedback data to identify trends and actionable insights that can enhance customer satisfaction.
  2. Collaborate with product development and marketing teams to ensure customer needs are prioritized in the service design and delivery processes.
  3. Utilize customer journey mapping techniques to assess and improve the customer experience at various touchpoints.

Requirements:
A bachelor's degree in Business Administration, Marketing, or a related field. Minimum of 3 years of experience in customer service or customer experience roles, preferably in a mid to large-sized organization. Proven track record of using customer feedback and analytics to inform service improvements or product enhancements.

About BaseTeam Recruitment
We're seeking a highly competent individual capable of interpreting customer feedback and trends to formulate actionable strategies.

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