Omni Channel Experience Manager
5 days ago
About Our Team
We are a dynamic team of professionals who are passionate about delivering exceptional customer experiences.
We believe in collaboration, innovation, and continuous learning.
The Role
This Digital Operations Associate role is a critical part of our team, responsible for ensuring seamless customer journeys across all channels.
You will work closely with the Omni-Channel Operations Lead and other support services and providers to resolve issues and maintain high satisfaction levels.
Key Deliverables
- Ensure smooth customer journeys across all channels
- Resolving issues encountered by orders to uphold customer satisfaction
- Aid in audits and action plans to enhance operational performance
- Support in facilitating communication among stakeholders and project initiatives
Requirements
- Bachelor's degree or equivalent
- 1-3 years of experience in e-commerce, preferably in retail
- Excellent communication skills
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