Omni Channel Experience Manager

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

About Our Team

We are a dynamic team of professionals who are passionate about delivering exceptional customer experiences.

We believe in collaboration, innovation, and continuous learning.

The Role

This Digital Operations Associate role is a critical part of our team, responsible for ensuring seamless customer journeys across all channels.

You will work closely with the Omni-Channel Operations Lead and other support services and providers to resolve issues and maintain high satisfaction levels.

Key Deliverables

  1. Ensure smooth customer journeys across all channels
  2. Resolving issues encountered by orders to uphold customer satisfaction
  3. Aid in audits and action plans to enhance operational performance
  4. Support in facilitating communication among stakeholders and project initiatives

Requirements

  • Bachelor's degree or equivalent
  • 1-3 years of experience in e-commerce, preferably in retail
  • Excellent communication skills


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