Service Excellence Lead

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time
Responsibilities

The Service Excellence Lead will be responsible for ensuring that our customer service standards are consistently met and exceeded. This will involve conducting quality inspections across various business lines, identifying gaps in execution, process adherence, and product rules.

Additionally, the successful candidate will drive continuous improvement by analyzing service defects, identifying root causes, and implementing corrective actions. They will also provide coaching and development opportunities to uplift service standards and meet quality targets.

The ideal candidate will have strong English communication skills, a bachelor's degree or above, and 2+ years of experience in customer service quality management. They will also possess excellent analytical skills and attention to detail.



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