Service Excellence Lead
4 days ago
The Service Excellence Lead will be responsible for ensuring that our customer service standards are consistently met and exceeded. This will involve conducting quality inspections across various business lines, identifying gaps in execution, process adherence, and product rules.
Additionally, the successful candidate will drive continuous improvement by analyzing service defects, identifying root causes, and implementing corrective actions. They will also provide coaching and development opportunities to uplift service standards and meet quality targets.
The ideal candidate will have strong English communication skills, a bachelor's degree or above, and 2+ years of experience in customer service quality management. They will also possess excellent analytical skills and attention to detail.
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Service Excellence Lead
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Misk Foundation Full timeJob DescriptionWe are seeking a highly skilled Service Excellence Lead to join our team at Misk Foundation. As a key member of our Shared Services department, you will play a critical role in driving excellence and quality throughout our operations.Key Responsibilities:Create and execute a clear strategy for Shared Services that delivers high-quality...
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Service Excellence Manager
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Visionx Full timeAbout VisionXWe are a leading provider of AI solutions, dedicated to simplifying business complexity and driving innovation. With a strong focus on custom, agile systems, we empower our clients to overcome unique challenges and achieve tangible growth.Our global network of industry experts and mentors enables us to stay at the forefront of emerging trends...
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Service Excellence Director
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia ITH Icoserve Full timeAs a Regional Service Business Excellence Manager at ITH Icoserve, you will have the opportunity to shape the future of our company and drive excellence in service delivery. Our Digital and Innovation Regional Headquarters in Riyadh, Saudi Arabia offers a unique chance to work in a dynamic and collaborative environment.We are looking for a highly experienced...
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Director of Service Excellence
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Qiddiya Investment Company Full timeWe are looking for a Director of Service Excellence to drive customer satisfaction and engagement at Qiddiya Investment Company. As the Director-Customer Experience, you will be responsible for leading the development and execution of a comprehensive customer experience strategy that aligns with our business goals and growth objectives.About the Role:This is...
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Service Excellence Leader
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia شركة درعه للتجاره Full timeJob DescriptionWe are seeking a seasoned professional to lead our customer service team as Head of Customer Experience. This critical role entails developing strategies to enhance customer interaction, directing a team of customer service professionals, and implementing technologies and processes that elevate the quality of service delivery.The successful...
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Service Excellence Ambassador
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full timeAbout the RoleThe Guest Relations Officer is instrumental in shaping the guest experience, driving loyalty, and building a positive reputation for the property. This role requires a unique blend of technical skills, business acumen, and interpersonal savvy to tackle complex guest challenges and exceed expectations.Key ResponsibilitiesLead by example,...
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Operational Excellence Lead
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Qiddiya Investment Company Full timeLeadership OpportunityThe Senior Director – Technical Services has the opportunity to drive innovation and excellence in facilities management at Qiddiya. Key responsibilities include:Developing and implementing the Asset Management Facilities Management Framework.Leading the development of a comprehensive Facility Management Strategy.Collaborating with...
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Service Delivery Excellence Manager
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia VisionX Technologies, Inc. Full timeJob OverviewVisionX Technologies, Inc. is a leading provider of innovative AI solutions, dedicated to simplifying business complexity with cutting-edge technology.We are seeking an experienced Service Delivery Excellence Manager to join our team and drive the delivery of high-quality IT services that meet or exceed customer expectations.The successful...
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Strategic Excellence Lead
15 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arthur Lawrence Full timeAbout Us:Arthur Lawrence is a management consulting firm providing enterprise-wide business transformation and implementation services.We leverage our capabilities in developing winning strategies and cost-effective solutions for organizations.Job Overview:This role involves managing excellence initiatives to drive quality standards, performance management,...
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Service Delivery Excellence Manager
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full timeWe are seeking a highly motivated Contact Center Team Lead to join our Perfume & Cosmetics industry team in Riyadh, Saudi Arabia. As a key member of our team, you will be responsible for driving customer satisfaction and operational efficiency.Key Responsibilities:This role involves managing a team of customer service representatives, ensuring they meet...
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Service Excellence Specialist
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia AJEX Full timeService Excellence SpecialistWe are seeking an exceptional Service Excellence Specialist to join our team at AJEX. In this critical role, you will be responsible for delivering outstanding service to our customers.Your key objectives will include:Providing top-notch service to all customers via phone, email, or other means.Implementing effective...
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Sales and Service Excellence Director
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full timeWe are seeking a Sales and Service Excellence Director to join our team at Arab National Bank. In this critical role, you will be responsible for leading the development and implementation of sales strategies, customer engagement initiatives, and performance improvement plans to drive business growth and excellence.Your key responsibilities will...
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Service Excellence Lead
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Silah LLC Full timeJob DescriptionThe successful candidate will be responsible for developing monthly, quarterly, and annual call center goals and action plans, as well as preparing work schedules to ensure sufficient coverage.Key Skills and QualificationsBachelor's degree in Business Administration or Public AdministrationProfessional certification in Customer Experience...
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Service Excellence Specialist
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full timeJob SummaryThe Service Excellence Specialist will play a critical role in ensuring that our customers receive exceptional service. This individual will be responsible for analyzing customer feedback and developing targeted solutions to improve service delivery.As a seasoned professional, you will bring a deep understanding of customer service principles and...
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Service Excellence Director
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Morni | مرني Full timeAbout the Job:We are seeking a highly skilled professional to join our team as a Service Excellence Director. In this role, you will be responsible for overseeing and improving our customer service operations to ensure exceptional customer experiences.Key Responsibilities:Develop Strategies: Develop strategies to improve customer service operations and...
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Service Excellence Specialist
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags Qiddiya City Full timeAbout the Position:We are seeking a Service Excellence Specialist to join our team at Six Flags Qiddiya City. In this role, you will be responsible for ensuring that every guest has an outstanding experience in our park by delivering exceptional customer service and resolving any issues that may arise.Key Responsibilities:Address guest complaints and...
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Director of Service Excellence
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Kone Full timeAbout the TeamWe are a dynamic team at KONE, dedicated to creating a better world of work. As Director of Service Excellence, you will be part of a collaborative environment where innovation and teamwork thrive. Our company values include a commitment to safety, customer satisfaction, and excellence in everything we do.The successful candidate will have a...
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Service Excellence Director
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Avensys Consulting Full timeJob DescriptionAvensys Consulting is seeking a Customer Experience Manager to lead and improve customer service operations and customer journey across all touchpoints within the company. The successful candidate will drive strategic initiatives to enhance customer satisfaction, loyalty, and overall experience.Responsibilities:Develop and implement strategic...
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IT Service Excellence Leader
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia VisionX Technologies, Inc. Full timeCompany OverviewVisionX Technologies, Inc. is a pioneering organization that has been breaking down business complexity with AI since 2017. Our innovative approach to problem-solving sets us apart in the industry.About the Role:You will be working shoulder-to-shoulder with world-leading brands and Fortune 1000 companies, leveraging deep expertise in computer...
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Service Excellence Director
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Avensys Consulting Full timeWe are seeking an experienced Service Excellence Director to join our team at Avensys Consulting. The successful candidate will have a proven track record of managing customer service teams and improving customer satisfaction metrics.About the RoleThe ideal candidate will have a minimum of 5 years of experience in customer service or customer experience...