Technical Account Partner
1 week ago
Job Summary
We are seeking an experienced Technical Support Engineer to join our team, providing technical expertise and support to our VIP clients. The successful candidate will have a strong background in technical support, excellent communication and interpersonal skills, and a passion for delivering exceptional customer service.
Key Responsibilities
The successful candidate will have primary responsibility for supporting our VIP clients, providing technical guidance and assistance as needed. This will include:
- Acting as the primary point of contact for VIP customers, ensuring their needs are met and their expectations are exceeded.
- Building and maintaining strong, trusted relationships with key clients to foster long-term partnerships.
- Understanding customer business objectives and providing tailored solutions to meet their specific requirements.
- Providing technical expertise on fleet management systems, GPS tracking devices, and related components.
- Troubleshooting and resolving technical issues related to hardware, software, and system integration.
- Guiding customers through the installation, configuration, and optimization of our products and services.
- Collaborating with internal teams (e.g., sales, engineering, and operations) to ensure seamless delivery of services.
- Gathering and documenting customer feedback to drive product and service improvements.
- Proactively identifying opportunities to expand services or upsell based on customer needs.
Requirements
To be considered for this exciting opportunity, candidates should possess:
- Bachelor's degree in Engineering, Information Technology, Business Administration, or a related field.
- Proven experience in account management, technical support, or a similar role, preferably in the technology, telematics, or automotive industry.
- Strong technical knowledge of GPS tracking systems, fleet management software, and related hardware.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
- Problem-solving mindset with a focus on delivering exceptional customer service.
- Proficiency in CRM software and other relevant tools.
What We Offer
As a Technical Support Engineer at Client of Proven SA, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development in a collaborative and dynamic work environment.
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