Technical Services Manager

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia Abbott Healthcare Pt Ltd Full time

Job Title: Technical Services Manager

Job Summary:

The Technical Services Manager is a critical role within Abbott Healthcare Pt Ltd, responsible for delivering exceptional customer experience and driving business growth in the Middle East region. This position requires a highly motivated and self-starting individual with a strong background in technical support and customer service.

Key Responsibilities:

  1. Deliver Best-in-Class Customer Experience: The Technical Services Manager will be responsible for delivering best-in-class customer experience to all customers across the region, creating customer loyalty and driving business growth.
  2. Monitor and Support Regional Technical Services Activities: The Technical Services Manager will monitor and support regional technical services activities, ensuring that all employees, contractors, and distributors are accountable for carrying out required processes and tasks to achieve Service Level Agreements (SLAs) and provide the best customer experience.
  3. Deliver Training Programs: The Technical Services Manager will evaluate local product-related educational needs for customers, staff, and distributors, and deploy required training programs to address identified needs.
  4. Support Local Sales and Grow the Business: The Technical Services Manager will support the local sales team by being the preferred contact point for customer technical and training stakeholders, and engaging in sales activities where technical support is required to grow the regional business.
  5. Build Regional Partnerships: The Technical Services Manager will build partnerships internally and externally with distributors or other stakeholders, and liaise with team leaders to ensure delivery of required services and develop solutions to any issues that may arise.

Requirements:

  • Motivated, self-starting individual with a strong background in technical support and customer service.
  • 3-5 years of experience in a similar role, with experience working with large teams and international teams.
  • BSC or BTech Degree in Biomedical Engineering, BTech in Medical Technology, BSC Biological Sciences or equivalent degree with experience working with In Vitro Diagnostics (IVDs) or a strong laboratory background.
  • Fluent in written and spoken English, with Arabic language skills an advantage.
  • Project management skills or certification an advantage.
  • Application experience a plus.
  • Experience working in a program environment or working with or for implementing partners an advantage.
  • This position will require up to 60% travel time.

Regional Responsibility: Middle East, including Saudi Arabia, North Africa, East Europe, and Russia.

Travel: As per business need.

Location: Saudi Arabia, preferably Riyadh.

Languages: Fluent in both Arabic and English.



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