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Technical Services Manager
2 months ago
Job Title: Technical Services Manager
Job Summary:
The Technical Services Manager is a critical role within Abbott Healthcare Pt Ltd, responsible for delivering exceptional customer experience and driving business growth in the Middle East region. This position requires a highly motivated and self-starting individual with a strong background in biomedical engineering, medical technology, or a related field.
Key Responsibilities:
- Customer Experience: Deliver best-in-class customer experience to all customers across the region by executing on service delivery processes and creating customer loyalty.
- Technical Services: Monitor and support regional technical services activities, including instrument installation, maintenance, connectivity, replacement, and consumable consumption.
- Training and Development: Evaluate local product-related educational needs and deploy training programs to address identified needs, ensuring the efficiency of training against set goals and criteria.
- Business Growth: Support local sales teams by being the preferred contact point for customer technical and training stakeholders, engaging in sales activities where technical support is required, and reviewing tenders/bids technical specs and requirements for proper product selection.
- Partnerships: Build partnerships internally and externally with distributors or other stakeholders to ensure the delivery of required services and develop solutions to any issues that may arise.
Requirements:
- Motivated, self-starting individual with several years of experience in a similar role, working with large teams and international teams.
- BSC or BTech Degree in Biomedical Engineering, BTech in Medical Technology, BSC Biological Sciences, or equivalent degree with experience working with IVD's or a strong laboratory background.
- Fluent in written and spoken English, with experience with Connectivity (IOT) a distinct advantage.
- Project management skills or certification are an advantage, as is application experience.
- Experience working in a program environment or working with or for implementing partners is an advantage.
Regional Responsibility: Middle East, including Saudi, North Africa, East Europe, and Russia.
Travel: Up to 60% travel time.
Location: Saudi – preferably Riyadh.
Languages: Fluent in both Arabic and English.