Customer Success Lead
4 days ago
As a Senior Manager – Customer Success, you will be responsible for leading key accounts and project executions for strategic clients in the vertical, acting as a consultative partner.
Key Responsibilities:- Develop strong relationships with key clients and deliver research requirements; identify cross-sell/upsell opportunities.
- Demonstrate expertise across various research types, including brand health tracking, C-SAT/MS, U&A, etc., studies.
- Prospect for new opportunities, develop research briefs, and design suitable research proposals.
- Guide team members through all research-related stages, ensuring smooth project execution.
- Provide advice on project execution, inform clients on progress, and guide other departments regarding information collection and processing.
- Handle client queries or complaints, manage client stakeholders, and provide consultation to clients and staff.
- 9+ years of relevant working experience, preferably in Market Research with quantitative research projects.
- Strong client focus, understanding of research techniques, and ability to communicate effectively.
- Able to influence and persuade, develop long-term relationships, and operate in a multicultural environment.
- Knowledge and exposure to multiple markets is an added advantage.
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Customer Success Lead
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia NielsenIQ Full timeJob OverviewThis is an exciting opportunity to join our Customer Success team as a Senior Manager. You will lead key accounts and project executions for strategic clients, acting as a consultative partner to drive business growth.You will work closely with cross-functional teams to deliver exceptional client experiences. Your expertise in market research...
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Customer Success Team Lead, KSA
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia leantech Full timeAbout the JobWe are seeking an exceptional Customer Success Team Lead to drive customer satisfaction and success across the Kingdom of Saudi Arabia (KSA). As a key member of our team, you will be responsible for ensuring that our customers derive maximum value from our solutions.This role will be instrumental in leading strategic discussions with key...
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Customer Success Specialist Lead
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia Talent 360 ME Full timeAbout Us:Talent 360 ME is a B2B Fin-Tech company transforming expense management for businesses in the region. We empower companies with innovative tools to simplify finance management.The Role:This position focuses on supporting customer onboarding, adoption, and satisfaction as the first point of contact. The Customer Success Specialist works closely with...
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Customer Success Director
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia SAP SE Full timeAbout the OpportunityThis is an exciting opportunity to join our sales organization at SAP SE as a Customer Success Director. As a key member of our team, you will be responsible for driving growth and expanding our presence in the market.As a Managing Partner, you will be responsible for leading a team of sales professionals and developing a comprehensive...
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KSA Customer Success Manager
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia leantech Full timeAbout the RoleThe Customer Success Team Lead will play a critical role in driving revenue growth and customer satisfaction across the Kingdom of Saudi Arabia (KSA). This involves leading a team of Customer Success Managers, developing and executing strategies to ensure customer success, and collaborating with internal teams to drive business outcomes.This...
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Regional Customer Success Director
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia leantech Full timeAbout the PositionThe Customer Success Team Lead will be responsible for leading a team of Customer Success Managers and driving revenue growth and customer satisfaction across the Kingdom of Saudi Arabia (KSA). This role requires a strong understanding of customer lifecycle management, revenue-focused metrics, and data-driven decision-making.The ideal...
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Customer Success Manager
3 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arabnews Full timeCustomer Success ManagerA customer-centric individual with a technical aptitude, responsible for supporting customers and building close relationships.The Customer Success Manager will work directly with clients to help solve their problems and ensure their satisfaction, while also working closely with other employees to address customer questions and...
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Customer Success Advocate
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ingram Micro, Inc. Full timeIngram Micro is a leading technology distributor that helps businesses thrive by providing tailored solutions and expert support.We're seeking an Account Manager-Dell to join our team and drive vendor sales growth while meeting company objectives.Job Description:Sales Strategy: Develop and execute sales plans to grow customer accounts.Client Engagement:...
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Customer Success Strategist
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic, Inc. Full timeProudly voted a Great Place to Work, Unifonic, Inc. is a dynamic SaaS startup revolutionizing business communication.We're comprised of 500 energetic and passionate team members who deliver exceptional experiences for over 5,000 customer-centric companies.Our fun and collaborative work environment encourages creativity and new ideas, making us more than just...
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Customer Success Manager
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia SAP Full timeJob DescriptionSAP is seeking a talented Customer Success Manager to ensure the successful implementation and adoption of our solutions.About the RoleYou will be responsible for developing and executing strategic plans to achieve customer success, driving business growth, and increasing customer satisfaction.Work closely with customers to understand their...
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Customer Success Strategist
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Nutanix Full timeWe're looking for a results-driven Customer Success Strategist to join our team in Saudi Arabia. In this role, you'll be responsible for building and maintaining strong relationships with assigned customer accounts, ensuring their success with Nutanix technology.You'll act as the post-sales trusted advisor for strategic customers, overseeing their needs from...
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Customer Success Professional
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Contentsquare Full timeAbout Us:We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. Our goal is to create an inclusive workplace where everyone learns and succeeds.We aim to make the complex simpler—for our customers, their customers, and each other. Contentsquare has built a community of individuals...
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Customer Success Strategist
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia CNTXT Full timeJob DescriptionThe Customer Success Strategist will be responsible for developing and executing tailored success plans that drive the adoption, usage, and ROI of Google Cloud solutions. This includes partnering with assigned customers to understand their unique business needs and challenges.The ideal candidate will have a strong understanding of cloud...
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Customer Success Representative
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Talent 360 Full timeAbout Us:Talent 360 is a B2B Fin-Tech company dedicated to transforming expense management for businesses in Saudi Arabia.As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management. Our mission is to provide exceptional customer experiences and drive business growth through strategic...
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Customer Success Expert
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic, Inc. Full timeProudly voted a Great Place to Work, Unifonic, Inc. is a dynamic startup in the SaaS space that is revolutionizing how businesses communicate.Our team of 500 energetic and passionate Unifones are dedicated to delivering the best possible experience to over 5,000 customer-centric companies.We pride ourselves on our fun and collaborative work environment where...
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Global Customer Success Director
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Schneider Electric Full timeSchneider Electric Job DescriptionOur company is seeking a highly skilled Global Customer Success Director to join our team. In this role, you will be responsible for managing multiple Application Centers, ensuring seamless execution and customer satisfaction.This position requires strong leadership skills, with the ability to motivate and develop...
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Customer Success Executive
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia Alahad Recruitment Group Full timeWe are seeking a highly motivated Customer Success Executive to join our team at Alahad Recruitment Group. In this role, you will be responsible for managing customer relationships, identifying new business opportunities, and driving revenue growth.Your Key Responsibilities:Manage all activities and coordinate between the Company and our service provider...
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Customer Success Coordinator
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Unipal Full timeUnipal is seeking a Customer Success Coordinator to join our team. In this role, you will be responsible for developing and maintaining strong partnerships with clients across diverse industries. Your primary goal will be to deliver tailored solutions that enhance value, foster engagement, and ensure sustained success for both Unipal and its partners.Key...
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Customer Success Expert
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia SHAHEN Full timeJob OverviewWe are seeking an experienced Key Account Manager to join our team at Shahen. As a Key Account Manager, you will be responsible for developing and maintaining strong relationships with our customers, driving business growth, and ensuring customer satisfaction.You will work closely with internal departments to ensure seamless customer experience...
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Customer Success Specialist
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Succera-GCC Full timeSuccera-GCC is unlocking community knowledge in a new way.About UsWe're a company that's dedicated to providing expert support to our customers.Job SummaryWe're seeking a highly skilled Customer Success Specialist to join our team. As a Digital Support Executive, you'll be responsible for delivering exceptional customer experiences across various digital...