Support Specialist

6 days ago


Jeddah, Makkah Province, Saudi Arabia Indriver Full time

We are seeking an experienced Customer Support Specialist to join our international team of professionals in Jeddah.

About Indriver

Indriver is a rapidly growing tech company that offers unlimited opportunities for professional and career growth, regular external and internal training from our partners, and a chance to become part of one of the greatest success stories in the global IT industry.

Job Description
  • Provide Support: Offer assistance to customers via phone, email, and live chat, addressing their queries and concerns.
  • Resolve Issues: Resolve customer complaints and issues efficiently, ensuring high levels of customer satisfaction.
  • Document Interactions: Maintain accurate records of customer interactions, providing valuable insights for process improvements.
  • Collaborate with Teams: Work closely with other teams to ensure seamless customer experiences and improve internal processes.
Requirements
  • Language Skills: Fluency in Arabic language is mandatory.
  • Communication Skills: Excellent written and verbal communication skills.
  • Teamwork: Ability to work in a team environment with strong collaboration skills.
  • Problem-Solving: Strong problem-solving skills to resolve complex customer issues.
  • Adaptability: Adaptability to changing priorities and deadlines.


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