ServiceNow Senior Program Manager

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time
About the Role

We are seeking a seasoned Program Manager to lead our Expert Services delivery team in providing rapid paths to success and ongoing value for customers. This role requires advanced leadership skills, expertise in delivery, and utilization of Now Create, the ServiceNow Implementation Methodology.

The successful candidate will be responsible for leading the delivery team throughout large, complex customer engagements, including:

  • Driving the overall vision and direction of the engagement.
  • Working with the Sales Account Team, partner, and customer to understand their challenges, partners, issues, and value being delivered.
  • Applying expertise from the Now Create methodology and prescriptive guidance to promote the delivery of the engagement, including long-term customer success.
  • Fostering collaboration, effective decision-making, and customer agreement on proposed solutions as the single point of contact for the ServiceNow internal organization, customer, and partner.
  • Establishing program governance to manage requirements in line with agreed scope, time, schedule, cost, and business objectives.
  • Developing and executing proven risk assessment, prevention, and mitigation plans, as well as efficient identification, tracking, and resolution of issues.
  • Mentoring ServiceNow or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
  • Identifying gaps between actuals and plan of record, proposing solutions, and driving resolutions.
  • Supporting the Sales Account Team as the Project/Program implementation expert during sales cycles.


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