Customer Engagement Strategist
5 days ago
As a key member of the Independent Food Company team, you will be responsible for developing and executing comprehensive customer engagement strategies that drive loyalty and retention across multiple restaurants. This includes designing and implementing data-driven CRM initiatives, leveraging insights to create meaningful customer experiences, and optimizing loyalty programs to increase repeat visits and brand advocacy.
Key Responsibilities:
- Closed-Loop Feedback and Continuous Improvement
- Analyze customer feedback to identify areas for improvement and implement changes to enhance the overall customer experience.
- Maintain and optimize the CRM database to ensure clean, actionable data.
- Loyalty Program Development and Execution
- Develop and oversee innovative loyalty programs to increase customer retention and brand advocacy.
- Continuously analyze loyalty program performance and make recommendations for improvements.
- Customer Insights and Analytics
- Leverage customer data to identify trends, preferences, and areas for improvement.
- Monitor key metrics such as repeat visit rates, customer lifetime value (CLV), and redemption rates.
- Collaboration Across Teams
- Work closely with marketing, operations, and IT teams to align customer engagement initiatives with broader business objectives.
- Coordinate with restaurant managers to ensure consistent implementation of customer engagement strategies.
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Customer Engagement and Loyalty Strategist
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Independent Food Company Full timeAbout the RoleWe're on a mission to redefine hospitality at Independent Food Company, and we need a talented Customer Engagement and Loyalty Strategist to help us achieve it.This role requires a deep understanding of CRM and loyalty program management, as well as experience in analyzing customer data to inform business decisions. You'll work closely with our...
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Customer Retention and Loyalty Strategist
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Michael Page Full timeCustomer Retention and Loyalty StrategistWe are seeking a skilled Customer Retention and Loyalty Strategist to develop and execute loyalty program strategies that enhance customer engagement and retention in Riyadh, Saudi Arabia.Key responsibilities include:Developing and implementing customer retention and loyalty strategies.Analyzing consumer and usage...
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Customer Satisfaction Strategist
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia VisionX Technologies, Inc. Full timeKey ResponsibilitiesThe Customer Satisfaction Strategist will be responsible for gathering feedback from customers on service quality, responsiveness, and issue resolution through regular surveys.Using this feedback, you will drive service improvements by analyzing data and identifying areas for enhancement.Your ExpertiseYou have experience in designing and...
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Customer Experience Strategist
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia ASSOULINE Full timeWe are looking for a talented Customer Experience Strategist to join our team at Assouline. As a key member of our hospitality team, you will be responsible for developing and implementing strategies to enhance guest satisfaction and deliver outstanding customer experiences.Key Objectives:Developing and implementing policies, procedures, and standards to...
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Remote Engagement Evaluation Expert
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Stratos Asia Full timeAbout the Role:A Customer Experience Strategist is needed to assess online interactions between businesses and their customers, ensuring high-quality communication and engagement.The ideal candidate will evaluate digital customer interactions, identify areas for improvement, and provide structured feedback to enhance response effectiveness and clarity.This...
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Customer Engagement Specialist
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Mastercard Incorporated Full timeCustomer Engagement Specialist">We are seeking a highly motivated Customer Engagement Specialist to join our team. As a key member of our customer engagement department, you will be responsible for developing and implementing customer engagement strategies that drive customer loyalty and retention.">Key Responsibilities:">">Develop and execute customer...
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Customer Engagement Strategist
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia IFS Full timeCompany Overview">If you're looking for a company that values diversity and accepts different perspectives, IFS might be the perfect fit. With over 6000 employees across all continents, we deliver award-winning enterprise software solutions through embedded digital innovation and a single cloud-based platform. Our goal is to help businesses achieve their...
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Customer Value Strategist
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia SAP SE Full timeAbout the PositionThis is an exciting opportunity to join SAP's sales team as a Customer Value Strategist. In this role, you will be responsible for developing and executing sales strategies to drive revenue growth and expansion through strategic partnerships.Your Key ResponsibilitiesDeveloping Sales Strategies: Develop and execute sales strategies to drive...
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Customer Engagement Specialist
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeWe are looking for a highly skilled Customer Engagement Specialist to join our Amazon Fresh team. As a key member of our team, you will be responsible for developing and executing strategies to drive customer engagement, increase loyalty, and enhance the overall shopping experience.The ideal candidate will have a strong background in customer engagement,...
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Customer Engagement Coordinator
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia dozan Full timeWe are seeking a dedicated Customer Engagement Coordinator to support our team in delivering exceptional service to our clients. In this role, you will be responsible for assisting in the development of client engagement strategies, coordinating communication, and supporting project management tasks.Key Responsibilities:Assist in developing and implementing...
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Customer Success Strategist
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Adobe Full timeWe're seeking a Customer Success Strategist to join our team in Riyadh, where you'll be responsible for driving customer success and delivering exceptional support services to our Ultimate Support plan customers. As a key member of our team, you will work closely with our Technical Account Manager to ensure a seamless customer experience from day one.Your...
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Customer Engagement Expert
24 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha IT Full timeWe are seeking a Customer Engagement Expert to join our team at Alnafitha IT. As a key member of our operations department, you will be responsible for engaging directly with customers to resolve outstanding debts and improve customer satisfaction.About the RoleThis position requires strong negotiation skills, attention to detail, and excellent communication...
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Customer Engagement Specialist
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags مدينة القدية Full timeWe are looking for a highly motivated Customer Engagement Specialist to enhance the overall guest experience at Six Flags مدينة القدية. As a key member of our team, you will play a vital role in driving sales and providing exceptional customer service.About the Role:This role involves actively engaging with guests, showcasing our products, and...
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Customer Experience Strategist
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia تابي Full timeJob DescriptionTaab Group is seeking a skilled Customer Experience Strategist to lead our contact center operations in KSA.We are looking for a high-impact professional to drive excellence in customer service, ensuring seamless and high-performance contact center operations while delivering an exceptional customer experience. This role is critical to...
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Senior Customer Experience Strategist
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Avensys Consulting Full timeAt Avensys Consulting, we strive to deliver exceptional customer experiences across all touchpoints. As a Senior Customer Experience Strategist, you will play a pivotal role in driving this vision forward.About the RoleThe ideal candidate will have a proven track record of managing customer service teams and improving customer satisfaction metrics. Retail...
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Customer Success Strategist
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic Inc Full timeAbout the RoleWe are seeking a skilled Customer Success Strategist to join our team at Unifonic Inc. In this role, you will be responsible for building trusted advisor relationships with high-value customers and guiding them in maximizing the value of our platform.Key Responsibilities:Strategic Planning: Work closely with customers and internal teams to...
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Digital Marketing Strategist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full timeJob DescriptionThe Social Media Specialist plays a crucial role in enhancing the online presence of our real estate company in Riyadh. This position requires a creative and strategic thinker who can engage with our audience through various social media platforms.We are seeking an experienced Digital Marketing Strategist to join our team. The ideal candidate...
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Customer Engagement Lead
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia RP International Full timeRequirementsMinimum 12 years of experience in planning and executing loyalty strategies within a retail bank.Strong project management (PMO) expertise, with a proven ability to lead and deliver complex loyalty projects.The successful candidate will have a customer-centric mindset, with a deep understanding of customer behavior, segmentation, and engagement....
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Cloud Innovation Strategist, LATAM
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeJob OverviewWe are seeking an experienced Cloud Innovation Strategist, LATAM to join our team at Amazon. This is a fantastic opportunity to lead customer engagements and shape digital transformation programs in the region.About the RoleAs a Cloud Innovation Strategist, you will work closely with sales leadership to identify and qualify customers for our...
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Cloud Solutions Strategist
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeJob OverviewWe are seeking an experienced Cloud Solutions Strategist to join our team. The ideal candidate will have a strong background in developing and executing business strategies that drive innovation and growth.This role involves working with sales leadership to identify and qualify customers for our Innovation & Transformation program. You will...