Technical Support Expert
7 days ago
Socotec is a leading global group offering risk management and technical consulting services throughout the asset cycle. We provide compliance assurance, extend asset lifespan, improve environmental performance, and guarantee safety for people.
This role offers a unique opportunity to join a dynamic and ambitious community of 11,000 experts, where you can contribute to the development of innovative solutions and make a real impact.
We are looking for a talented, motivated, and passionate IT Technical Support Officer to join our ME & KSA sites. The successful candidate will have a strong technical background in IT infrastructure and software support.
Key responsibilities include:
- Working closely with local providers (Telecom, hardware, software)
- Collaborating with central IT (infra & support) teams
- Designing and deploying new infrastructures (Network equipment, local servers)
- Testing, validating, and deploying new features/solutions and updates on PCs, servers, and network equipment
- Installation (masterization) of new PCs following the procedure provided by the central IT department
- Providing first-level support and assistance to users for their requests and incidents (account management, data transfer, computers & software installation, etc.)
- Assisting users in using and configuring common software (O365 suite, PDF, Windows tools, etc.)
- Helping local management to test and assess new software related to their activities
- Diagnosing hardware issues and liaising with local providers
- Managing the stock of hardware, particularly the PCs
- Keeping and updating the inventory of local assets
- Reporting interventions and issues to the central IT support responsible
Required qualifications include:
- Minimum experience: 5 years in a similar position
- Good knowledge of network equipment (firewall, switch, access point) wiring, management, and configuration
- Good knowledge of Windows server & workstation configurations
- Good knowledge of active directory management
- Advanced knowledge of PC management (software installation, user assistance for using O365 tools, etc.)
- Strong analytical and problem-solving skills, self-motivated and proactive approach, and user satisfaction
- Good communication skills and a strong team player
- Ability to work independently as well as within a team
- Demonstrates understanding or keen interest in the latest technologies
- English: Fluent
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