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Technical Support Professional
1 week ago
ACWA Power is seeking a talented and detail-oriented Technical Support Professional to join our team. In this role, you will be responsible for providing technical assistance to customers, responding to queries, and resolving issues in a timely and professional manner.
The ideal candidate will possess excellent problem-solving skills, with a strong analytical mindset and ability to communicate complex technical information to non-technical stakeholders. A minimum of 2-3 years of experience in technical support or a related field is required, with a strong understanding of electro-mechanical products and their applications.
This role will involve working collaboratively with cross-functional teams to deliver exceptional customer experiences, with excellent communication and interpersonal skills required to effectively interact with customers and peers. The successful candidate must be autonomous, self-motivated, and reliable, with a strong orientation towards customer focus and teamwork.
Key Responsibilities:
- Responds to customer inquiries and resolves issues in a timely and professional manner
- Provides technical support to customers, including installation, maintenance, and repair of equipment
- Collaborates with cross-functional teams to deliver exceptional customer experiences
