Senior Technical Account Manager

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time
Job Description

As a Senior Technical Account Manager in our Financial Services vertical, you will be responsible for delivering exceptional support experiences to our largest and most complex customers. You will work closely with our customers to understand their business needs and technical challenges, and develop strategic plans to help them achieve operational excellence on AWS.

Key responsibilities include:

  • Built strong relationships with customers to understand their business needs and technical challenges.
  • Developed trusting relationships with customers, using technical acumen and customer obsession to drive technical discussions regarding incidents, trade-offs, and risk management.
  • Crafted and executed strategies to drive customers' adoption and use of AWS services.
  • Provided advice on architecture, support strategy, project, and launch planning, as well as ongoing operational issues.

About the Team

The Strategic Industries team is responsible for strategic accounts and seven industry business units across global verticals, including Financial Services, Industrial and Manufacturing, Media and Entertainment, Telecom, Healthcare and Life Sciences, Energy and Utility, and Automotive. We are looking for someone with experience in Financial Services domain to help our customers achieve operational excellence on AWS at scale.



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